"Return policy is not clearly stated and store is unwilling to offer a refund. Will give you store credit, but for something as niche as formal wear, this is unpractical and forces the buyer into a vicious cycle of buying, paying for return shipping and being credited yet another store credit.
In the world of the dying "mom and pop" store, you would think that customer service and appreciation would be priority. "
"I ordered a dark red-maroon satin dress as pictured on their site, and they sent me a bright purple dress in a rough/matte finish (not satin). They refuse to refund me although the item is totally different than I ordered because it was marked as 'final sale,' and they refuse to acknowledge the law that even if an item is marked 'final sale,' it still has to be the actual same item advertised and ordered, which is it is not! I never got the item I ordered yet they refuse to refund me.
They also broke the timely delivery law yet refuse to refund me on these grounds either. the shipment was delayed past arriving 30 days from the order being placed and then they said it would be shipped by 2/25, but it actually wasn't shipped until 3/1 and they did not provide me a second update on the late shipping that I could approve or deny, but they also refuse to refund me on these grounds.
I've been going back and forth with them for weeks now on what should be a simple matter since it's the basic law in the US."
"Horrible return policy! Do not waste your money buying a dress from this company. The dress arrived late and they would not issue a refund because it was day 8 of a 7 day strict return policy.
Do not waste your money!"
"I ordered a light blue tight fitted dress with embroidery on it for $499 and when it arrived it was beautiful. I tried it on after following the size guide and thought I would be a size 4 but I am only 5’1 so the size 4 made the bottom of the dress very long and very large on me the corset in the back is not even seen because we have to pull it very tight to make it fit and even when we do the straps and everything are still too big. I reached out to the tech support on the website and asked if I could exchange it because I knew the dress was “store credit only”. I don’t live anywhere near a store, and they said since I bought it before covid-19 happened that I couldn’t return or exchange it. All I wanted to do was exchange it for a differnt size which I don’t understand why I couldn’t do since I know that nobody was buying dresses at the time because everyone’s proms were getting cancelled. So I don’t understand why I couldn’t exchange or return it at the time and I still can’t now. The dress is wayyyy too big on me and at this point I’m just going to resell it and get a new one from a different site.
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"Scam scam. 41 days and still no refund. No one answers the phone no one responds to emails. Scam from India. "
"3 Days! Thats it!? Now I have 2 beautiful dresses that dont fit sitting in the box and im out $300! Horrible customer service!"
"BEWARE!!!!! You best BE CERTAIN you WANT the dress in THAT SIZE and THAT COLOR before hitting “confirm order”. You may see the words “returnable” but.... only if done within 7 short days otherwise they will only give you STORE CREDIT!!!! They don’t care if the dress didn’t fit and the original tags are on the dress and you have ALL of the original packaging. "
"Lot of variety, good material, affordable prices and great international shipping. "
"Overall experience excellent!"
"First, there are so many dresses to choose from. I picked a dress and was unsure of the color I wanted. I ordered it in one color and the size was perfect but I was still unsure of the color. So I ordered the same dress in the second color. Delivery of both dresses was very quick. I liked the second color better and PromGirl made the return of the first dress very easy for a full refund. I would recommend this site to anyone looking for a special occasion dress!"
"Ordered a jumpsuit and it was true to size. Most jumpsuits the crouch is to long but not this one. I will continue to order from this sight for all my formal needs"
"I had tried on a thousand dresses in the store and couldn’t find anything I liked. I came to this site and found a dress right away. Everything about it is perfect (price, size, quality) and I feel amazing. Thanks! "
"They are fast with shipping and worth every dime!"
"very quick shipping, website was easy to shop and checkout was easy and quick. Dress is not only beautiful but also true to size"
"Store with a lots of pretty dresses but shippers that others vendedors !!!
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