"Confirmation code for tracking didn’t work but I like the dress"
"Placing order was fine, the dress was good quality but ran very small so we had to return and reorder. We weren't allowed to even exchange for same dress different size because they were out of the color. And in order to avoid restocking fee we had to reorder before the first dress was refunded to provide the order number and that was stressful because of the amount of money out until refund was completed. Shipping was deducted from the refund. I will likely not use this company again. There are plenty others that make returns and exchanges much easier especially for a 270$ dress. "
"Was so nervous about ordering a dress offline but I have never been so impressed was a little longer than anticipated but we had it altered and the extra made a beautiful shaw. Will definitely use this company for all dress needs!!!"
"I loved the dress but the sizes run way to small I wear a 2x and I got the dress 3x just in case of that and the dress still did not fit I had to get it altered that I was not happy about "
"The dress we received is very cheaply made not at all like picture on website! The bodice which should be ****/off white colour is dark brown! When we contacted company to explain our reasons for returning dress we were told that only a store credit would be given. The picture on the website is very misleading and total false advertising! A good company would make sure that dissatisfied customer is well taken care of...well not this place! Now we are stuck with a store credit which we will never use. Company does not care about customer satisfaction."
"Everything about to dress is completely gorgeous! I’m in love with it to say the less! Thank you for such amazing customer service and just service in general! "
"I've ordered from PromGirl on several occasions, and they never disappoint. The quality of the dress is ALWAYS beyond expectations, no matter the price. The website is very easy to use and navigate, and my purchases always ship and arrive at my house way ahead of anticipated. For the duration of my last purchase, I was unsure if I was going to need to return the dress for a different size. But, the website's transparency provided me with more than enough information about making a return, and I was confident the whole time I could easily and successfully make one if I needed to. PromGirl.com is my definite go-to!"
"Excellent. Good to go. Nice selection."
"This is the second time I have ordered from Promgirl and both times I had excellent experiences. The things I ordered were both high quality and fit perfectly."
"My zipper came broken on my dress. "
"My dress came so fast and fits perfectly!"
"The dress is beautiful and fits great. But.... when we zipped up the back, there was no stopper and the zipper fell right off! "
"Great will order again in future"
"I really like the dress great fit it’s true to its size and look the only issue I had was the company lost my address but it didn’t take long to fix and I had it at my door in no time."
"It was the perfect dress ! I’m inlove with it "