"Avoid these guys at all costs! Here is my nightmare ... in summary I paid for their Plus VPN service on March 6, 2018 and was overcharged which they refused to resolve. The service I received was NOT the high speed, P2P service. No tech support, no customer service. I sent them an email to send me a refund. No reply until I filed a dispute with Paypal and then these crooks blocked my account claiming there was fraud on my account. I filed a claim with Paypal. They refused to refund claiming Ihad to cancel my claim through Paypal first and dragged out their response to Paypal until the tenth day (response deadline). The Paypal idiot I spoke with told me that per ProtonVPN I had to cancel my claim in order for them to send the refund. That would have been completely against Paypal policies. Then they claimed I had to downgrade my service to get my refund. But I could not even log on since they had blocked my account! So since Paypal were not doing the right thing I filed a chargeback. Again ProtonVPN dragged out their response until the deadline date ten days later. As of 6 April 2018 ProtonVPN has refused to refund my money. And I have not had any of their VPN service since March 6th. They have committed fraud by taking money and not providing the service I contracted for. And as far as them being in Switzerland ... there is a Pakistani that is handling their customer service on their Facebook page. Avoid these fraudsters. I wish I had seen the other reviews where others have been ripped off ... no VPN service and no refunds. "