"Good products and easy site to use"
"What more do you need? I found the pump I needed at a competitive price, shipping included. "
"Haven't got the part yet. Will rate once I receive it"
"Shipping is too expensive.
Doesn't state when I'll get the unit"
“Thank you for your feedback. I’m sorry to hear you’re dissatisfied with the shipping costs and lack of delivery details. We strive to provide transparent information and competitive rates, and I understand how important these factors are when placing an order. If you’d like, I can review your specific order and provide an estimated delivery date, as well as confirm the shipping breakdown for clarity. Please let me know if there’s anything else we can do to address your concerns. We truly value your input and appreciate the chance to improve.”
"Needed a new irrigation pump. Worked with Steven who assisted me in determining the best product for my needs and the Florida environment. Thank you!
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"I couldn't be happier with my experience at PumpProducts.com. The site made it easy to find the exact pump I needed, and the pricing was very competitive. My order shipped quickly and arrived in perfect condition. The pump works flawlessly, and I’m impressed by the quality. Customer service was also outstanding—they were friendly and knowledgeable, answering all my questions promptly. I’ll definitely be returning for future purchases and highly recommend Pump Products to anyone looking for quality and reliability!"
"super easy to shop here. great website "
"Original one lasted 21 years. One I ordered from you only 9.5 years, disappointing."
“Thank you for your feedback and for choosing us for your replacement. We're glad to hear your original lasted such a long time, though we understand the disappointment with the lifespan of the current one. Product longevity can vary depending on use and conditions, but we appreciate you bringing this to our attention. If there’s anything we can assist with or if you’re considering a new replacement, please feel free to reach out—we’re here to help!”
"Saved 159 plus plus plus nice beat the rest"
"Pump Products PN# 1047427 Great pump motor control float assy. "
"It was easy to search and navigate the products with filters in place."
"Had to replace a sump pump, and luckily, we had one in reserve. Right away we wanted to replace that reserve pump, because when you need one, you usually cannot find what you need! So glad that Pump Products had what we needed, and it was sent to us without delay. Quality product and quality service - THANK YOU!"
"I’ve had an incredible experience with Pump Products from start to finish! The website is easy to navigate, with detailed product descriptions that helped me find exactly what I needed. I ordered a Goulds pump, and not only was the shipping fast, but the packaging was secure as well.
The customer service team was responsive and knowledgeable, answering all my questions promptly. The pump itself works flawlessly and exceeded my expectations in terms of performance and durability. I’ll definitely be shopping here again for any future pump needs. Highly recommend Pump Products for both quality and service!"
"help it goes as well as my last order"
"Im happy so far with the fast ordering process, the reasonable price, but i'' let you know later on, after I have received my product and tried it out."
"Representative Fausto was extremely diligent in finding the products I needed; calling the manufacturer directly and arranging a drop shipment to reduce delays in getting me the pumps I needed. In addition, he was quick to respond to each and every email I sent him. That's the way service aught to be!"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Thank you for your feedback! We’re sorry to hear your part hasn’t arrived yet. Please rest assured we’re here to help. If you’d like, we can check on the status of your order and provide an update.
Your satisfaction is important to us, and we appreciate your patience. Feel free to reach out if there’s anything we can assist you with in the meantime.”