"Good products and easy site to use"
"nice experience with this product"
"Easy to navigate website, great prices, and usually in stock"
"I needed some help with a PO. Lee Campbell was able to help me immediately. I've interacted with Lee many times and he's always helpful, friendly and easy to work with."
"Had to fill in the payment screen twice. First time it kept telling me the payment method (VISA) was not valid. I kept trying, then I gave up and started over again"
"Fast easy and hope we ordered the right part"
"I have 2 Goulds shallow well pumps and am ordering a Gould sump pump. They are way better than the pumps you get from the local hardware store and you wont find a better price."
"Had what I needed and ordering was simple. Product descriptions and product info was clear and concise so I knew what I was getting would work."
"Ordered Berkeley Pump It was easy"
"Nice to just scroll down to buy just what you need"
"THIS WAS MY FIRST TIME USING THIS SITE , I MUST SAY , ITS AWESOME !!"
"Shipping charges are too high, especially for such a light weight item. Should have a cheaper option."
“Hi, we're sorry you weren't totally satisfied with your experience. Our shipping prices are based on standard FedEx rates plus a markup to cover the time and labor necessary for our shipping department to inspect and repack every product. We want every order we ship to arrive in pristine condition.”
"I call for information on a part and the answer right away, very professional"
"Easy to find product.....good price."
"Good products and easy site to use"
"Very easy to get what you need"
A rep from Pumpproducts.com, JCarney-PumpProducts, has responded:
“We apologize for the inconvenience checkout caused for you. We have escalating this issue with our IT department and hope to get this resolved as soon as possible. Thank you for order and we hope you have a trouble free checkout experience in the future! ”