Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Featured Review
easy to use
"Good products and easy site to use"
Great Prices - freindly web site
"Terrific Experience today"
"nice easy to navigate web site"
Know their stuf
"Chris directed me to a more economic brand that'll do the job. Saved me some $. All good. Thanks Chris.
PS: Never saw the coupon for opening an account and providing e-mail. Oh well."
Rock Star Customer Service
"I had trouble with a Gould pump system that services three homes. Will managed the situation with a professional, compassionate, clear and prompt manner. It was not an easy problem to solve, and we had communication issues with Gould. Without complaint or indifference, he gave me the confidence that it would all be resolved. Ultimately, he facilitated communication, and resolution with my pump system. "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
"I was able to find what I needed, without any problems. "
"Know their products, good pricing including shipping."
Can’t be beat!
"Best pump prices I’ve found anywhere "
"new site installation. "
Wish i knew about you sooner!
"Needed parts for my goulds pump. while doing so i realized i over payed at grainger last time... wish i knew about you sooner! thanks for the good deal"
New Client
"Just made an order so I do not have a lot to say as to my experience "
Good deal!
"First time on your website. Good price on item I wanted. Called to verify stock - very helpful on phone."
"Fast and easy service to order products"
Outstanding Customer Service!
"The exceptional customer care service of Cheryl Carney, smoothed my feathers!
The delivery was quick.
The assistance of Customer Service to assist me in the return was remarkable!
Customer service is the face of the company.... their reputation depends on it!
Bravo to this company for hiring and retaining first class Customer Service!
Thank you, Ms Carney for righting a wrong!"
Pump Products stands behind their products
"Cheryl was provided excellent customer service! I purchased two Barnes pumps of which one did not work. Cheryl worked diligently with the manufacturer to provide a positive outcome with regards to the pump that did not work."
Happy customer
"Found the part I need on the website and ordered it. Cheaper than I can find it locally and free shipping! Like it!"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hey Matt, we hope the transaction was smooth and simple. If there's anything else we can do for you, please email us at info@pumpproducts.com or give us a call.”