"Good products and easy site to use"
"Just made an order so I do not have a lot to say as to my experience "
"First time on your website. Good price on item I wanted. Called to verify stock - very helpful on phone."
"Fast and easy service to order products"
"The exceptional customer care service of Cheryl Carney, smoothed my feathers!
The delivery was quick.
The assistance of Customer Service to assist me in the return was remarkable!
Customer service is the face of the company.... their reputation depends on it!
Bravo to this company for hiring and retaining first class Customer Service!
Thank you, Ms Carney for righting a wrong!"
"Cheryl was provided excellent customer service! I purchased two Barnes pumps of which one did not work. Cheryl worked diligently with the manufacturer to provide a positive outcome with regards to the pump that did not work."
"Found the part I need on the website and ordered it. Cheaper than I can find it locally and free shipping! Like it!"
"my sump pump died and I need a replacement but couldn't find out the brand/model. I sent pictures to Lee via emails and he helped me figured out it's little giant pump.
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"They had what I was needing. Please keep in stock."
"Easy Checkout. I was a little disappointed that there were no coupons or promotional codes for the month of August 2018"
"I saw what I needed and bought it with no fuss.."
"Easy to order and informative."
"This is my first time ordering from your company so I really can't give an opinion at this time except so far so good."
"$20 is too expensive for a small box containing two check valves via UPS Ground. I'm glad Pump Products had the product I was looking for, but I can't be happy with spending that amount on shipping."
“Hi, we're sorry you weren't satisfied with your experience. Our shipping costs are based on FedEx's calculation using several variables, such as product weight and location. We try to accommodate customer needs as best as possible. Unfortunately the check valves that you purchased has plastic on them, that can be damaged in shipping. We want our customers to get their products in perfect condition on arrival and we use packing materials to ensure that. Again we apologize and hope you shop with us again soon. Thank you”
"nice and easy site to use"
"customer service was excellent"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hey Matt, we hope the transaction was smooth and simple. If there's anything else we can do for you, please email us at info@pumpproducts.com or give us a call.”