"Good products and easy site to use"
"First order went well but second order has be in process for a week with no updates. "
"The pump arrived earlier than expected, in perfect condition. This is a very heavy pump so I was thrilled to see no damage to the box it was delivered in. Price was very competitive and the selection excellent. I ordered a sump pump that is not normally stocked by local plumbing supply stores and many other online retailers had a long lead time. I would highly recommend pumpproducts.com to anyone and would not hesitate to shop there again. "
"I ordered toilet pump. It was delivered so fast i thought. Very good price and delivery. Thanks."
"Our shopping experience was easy, found what we needed and
placed our order, a few days later our order was delivered.
Thanks Pump Products!"
"Accurate description, fast shipping, great product"
"Very easy transaction. Fast shipping. Thanks."
"Correct items delivered on schedule. Will order from Pumpproducts again."
"FAST SHIPPING AND EXCELLENT PRICE"
"I did a search for a 575 VAC condenser pump to replace a unit we had in a computer room air handled ( not ease to find)this sit come up , price was good it was in stock , shipping was fast, I will keep Pump products in my favorites. "
"i INSTALLED THE PART THIS MORNING AND THE PUMP WORKS."
"Fast and accurate...Thanks"
"Hard-to-find product was shipped quickly. Very satisfied."
"tooo long to deliver and a poor customer service"
“Alex,
We understand that you are upset with the processing time of your order. The reason it took longer than expected is because one of the items on your order was out of stock. Out of stock items are direct shipped from the manufacturer to our distribution center where it is checked, packaged and processed by our quality control team and then shipped to you, which increases the shipping time for these particular items . Regardless, we apologize if we were unable to communicate these facts to you effectively. We value and appreciate your business and it is our utmost concern to make sure that you are satisfied. To start, let us offer you $25.00 off any future order of $100.00 or more (coupon code will be sent via E-mail). Lastly, let me reiterate that your satisfaction is our main concern and please feel free to contact us about any issue as we will do our best to make sure it is fulfilled.
Best Regards,
PumpProducts.com”
"Pumpproducts provided good service and fast shipping."
"Product was exactly as ordered with fast delivery. "
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Adam,
We hate when our customers are disappointed. We understand how frustrating it is waiting for an order without an update. However, if you’re ever in doubt about an order, you can call us toll free at 1-800-429-0800 or visit our contact page at www.pumpproducts.com/contact.html. A representative will get back to you immediately. Regardless, we do apologize for the long wait time. This happened because your item was out of stock at the time you placed the order. We were waiting for the manufacturer to ship it to us. To amend the inconvenience we caused you, we will be sending you a coupon for $15.00 off your next purchase of $100.00 or more via e-mail.
Best Regards,
PumpProducts.com”