"I am amazed, I ordered the 12th of March, and here it is on the 13th. I paid no shipping or handling, and got it the next day. Order is correct and the service is fantastic. Will do business with PureFormulas again.
Thank you"
"I have ordered several times to this Company. Their orders are delivered timely, correctly, and efficiently. Pricing is excellent and customer service the best I ever have found."
"Your company is amazing! First I was surprised to receive in the mail last week a $10.00 gift card from an online drawing. Yes, I won!. I love the Banyan Bontanical products that PureFormulas carries. I ordered product on March 10 and received the complete order on March 13 by regular shipping. Thanks again. "
"Excellent shopping experience. Easy to navigate website, high quality and well-priced products, detailed and fast customer service communication, rapid shipping. Will definitely recommend this company/website to others and order again from this site. "
"PureFormulas.com provides the best buying experience ever! I get my product fast and with free shipping (sometimes in 2 business days when they promise 5-7 days). They are stocked with all the excellent brands at better prices than you can find anywhere. What a company! I'm telling all my friends."
"Excellent website - easy to order - expedited shipping the next day! ...excellent follow up as to the shipping. tracking #, and tentative date of package arrival. Excellent ordering experience! A++"
"Wonder if your vitamin products when shipped oversea to Hong Kong and would like to know the flight charges on them. Or do you have any representative in Hong Kong SAR, China?"
"Good Evening, I am a convert from lucky vitamin co. I have happily made 3 separate orders from the Pure Formulas Company! My initial contact by phone, was with a gal by the name of , Angelique, who made me feel very welcome as a new customer. She even found a way to save me 15% off my NOW vits purchases, also offering me a free 2 day air delivery. And, yes, I do have a long shipping address, which Angelique carefully noted. When the 2 day air did not come on time as promised, I recalled Angelique, and she determined that the person in the shipping dept did not include my entire address, hence the delay, and apologized profusely for the mistake. To compensate me for the delay, I was given a $10.00 credit which made me very happy! e.g. when lucky vitamin made a mistake in shipping, I had to literally be on the phone for half a day, always getting cut off once or twice, and even the Supervisor never apologized to me for their errors....a most frustrating experience! Now, on my second order with Pure Formulas, a mistake was made, which Angelique discovered needed to be corrected by the Webmaster, whom she emailed stat, and the error was corrected so I was able to order the correct product in about one minute! I am simply amazed that this young lady, Angelique, has such perfect telephone manners, is highly intelligent, and also possesses an acute skill for carefully listening to a customer's needs, and then she follows through with a highly skilled and organized mindset, for she doesn't miss a thing!! Dealing with Angelique has been an absolute pleasure for me! One last thing....I am a former employee of the old phone company, and I can smell 'good horse flesh' from miles away, if you get my drift. If I were still in the work force, I would attempt to steal this exemplary employee, Angelique, away for Pure Formulas , by doubling her salary, and offering her a position in my Company, to be a fulltime Trainer for my new employees. So just in case the CEO of Pure Formulas happens to read my review of Angelique, please do your best, Sir or Madam, to further develop this exemplary young lady's future with your Company! Thank you so much for allowing me to write this review. Pure Formulas IS my new and forever Vitamin and Supplement Company! Kudos and Thanks to Angelique and Pure Formulas, Jenny Mitchell"
"I have been using PureFormulas for over a year now because they offer free shipping and usually the best price on products I want. I've never had problems with ordering or shipping. They're reliable and I'll continue to order."
"I have been having great experiences with Pure Formulas with discounted prices on the products that I buy as well as free shipping!"
"Loved the service provided by PureFormulas! I received my product in the mail one day before expected, along with a coupon, a sample, and other discounts! Amazing! I have to say that I loved this experience and would love to shop with PureFormulas again. Loved their low price, fast shipping, secure packaging, and their overall great service. Thanks!"
"Pricing and ease of use were extraordinary. I have shopped online at quite a number of other sites that carry similar product lines and I find this one to be very informative and extremely reasonable pricewise. "
"Not the fastest service; but it worked fine."
"Good product but I had to return the multivitamin because it has citrus in it, an allergy of mine. The vitamin C 250 mg was not buffered and it upset my stomach so I gave it to a friend. Pure Formulas has a lot of very good items, it's just me, I have a lot of allergies and have to read labels carefully. I failed to do so this time."
"What a nightmare these past 2 orders have been and BOTH of them were for temperature sensitive probiotics!!
Two orders ago, it was shipped to another customer, who then turned around and mailed it to me. I rec'd it 1 MONTH later. During that month, I did contact PF who replaced the order and then the missing box showed up.
This most recent Black Friday/Cyber Monday order (probiotics) did not ship within the stated company policy of "same day shipping if ordered by 5pm". It took 48 hours for this temperature sensitive probiotic to ship so I assume it sat unrefrigerated in the warehouse. Because of this, the order was late and took an extra 2 days to arrive. I contacted PF to find out why the order took 48 hours to ship. He admitted that they were slammed with Black Friday/Cyber Monday orders and could not get them packed/shipped according to their company policy.
I have gotten comfortable with PF and have been giving them more and more of my business. But after all this, I can honestly say that I will NEVER order from them again during a promo event such as Black Friday, Cyber Monday or any other discount holiday/event.
A note to PFormulas: Knowing how you post a response to each review, if you respond this this review, please DO NOT use either my first or last name. In this day and age of identity theft, I don’t want my name posted."