"I had some questions about the shipping options but the customer support rep was able to help me right away. Keep it that way guys!"

"You guys are a SCAM!!! I pay a lot of money to get my order shipped overnight from Friday to Saturday because I ran out of my medication while traveling.

My order was never shipped and will probably be sent after I left New York.

This is a totally unreliable service! Stay away from it!

This is the worst service I EVER USED! "

"it is the best excellent was so good thanku"

"she was very helpful and explain the products she was great
"

"There was a shipping error and the order history said I had time to cancel it, and there is no option to cancel it. Horrible! Stressful!"

"I WAS REALLY HAVING PROBLEMS WITH MY ORDER. SO I CALLED CUSTOMER SERVICE AND A WONDER PERSON BY THE NAME OF SHARMA (YOUR REP) WAS ABSOLUTELY GREAT!! SHE HELPED WITH ALL THE INFO I WAS ASKING ABOUT. SHARMA IS A GREAT ASSET TO PURE FORMULA. THIS WAS MY FIRST TIME ORDERING VITAMINS FROM PURE FORMULA. HOPE I WILL CONTINUE TO DO SO.

THANKS, EDITH EVERETT"

"I ordered the sinus spray 3 times & each time the bottles were broken. The first 2 times were with Amazon & the 3rd time directly through the company. When I called for a return label so that I could send the broken bottles back for a refund, I was told that broken bottles can not get sent through the mail. I would have to take a picture & email it to them. I did that & received a response that I would be receiving correspondence from UPS & the package would have to be returned for their inspection before I can receive a refund. Which one is it. Can broken bottles go through the mail or not! They are just making me go through a lot of hassle for something that was not my fault. They could have just sent me a return shipping label like I requested in the first place. I will find another product to address my sinus issues. I will not be dealing with this company again! "

"Kayla B. who is your customer happiness agent was very helpful & professional with
helping me this morning with an order.
Tried to use your link to give her a excellent review but error message keeps coming
up."

"I ordered 2 jars of brownie batter G Butter and LOVED LOVED it.. I love that it makes into a briwnie without sugar.. I will be ordering more now that my daughter has tasted it.. thank you for making a GREAT product for us watching our carbs.. "

"Your website is poorly set-up try to add codes and would write over itself, refresh the page - no success, go back in no success. Try add new cc locks up. Lost my business, too many options!"

"I have been ordering this product from your competitor and today I tried you for the first time. After the order was placed a message appeared saying I would receive a conformation shortly. After over two hours I had to call your company to request the comformation. Gabby was helpful and sent what was needed. I find your website difficult to navigate and confusing."

"I tried to place an order for my brother who is in treatment for brain cancer. I have had orders sent to me successfully. I spent 20-30 minutes (on a an unnecessarily complicated and erratic ordering website) trying to get the order sent to my brother's house
which is 100 miles from me and I paid an extra $5.99 for expedited shipment. When I got my shipping confirmation it showed that the order was shipped to my address.
The tracking no. assigned did not have any info about the shipment at that time.
Their CS was closed so I sent an email requesting that The order be redirected to my brother's address.
The next morning I called CS to see whether they could redirect the package.
I was told quite bluntly that was not possible...that I could either send it to my brother's house or refuse the shipment.
That would delay it getting to my brother's by 4-5 days.
So since it is so difficult to use their ordering website and CS offers no acceptable remedies I will not be ordering from them again."

"The phone behavior of the customer service agent is unprofessional, as if I called the wrong number in some ghetto neighborhood. I looked to see where they are located, in Florida of course. How hard is it to train someone how to act when they answer the phone for a company. I only called because I couldn't get the website to work at checkout. I see others have this problem as well. I will not waste time on this company, especially since three of the discounts I qualified for did not apply to the product I wanted to purchase."

"Horrible customer service... so unprofessional "

"I write to let you know you are throwing money down a rathole by contracting with your telephone provider. I rarely write about stuff like this, but the phone response was so poor, I felt it would be heartless of me to remain silent. This was my experience.

1. I was forced to listen to a lengthy set of commercials about vacation information I had no interest in hearing, and frustrated and irritated that there was no way to bypass this unwanted intrusion on my time and patience.
2. Following the vacation commercial I was finally connected with a live person. The person's southwest Asian accent was so heavy. I could not comprehend what he was saying. The background noise and cheap line connection made matters worse. I asked the man to speak more slowly. He did not. I hung up.
3. To my mind, PureFormulas is tarnishing its image with such poor phone service. I believe PF would be doing itself a favor by using a contractor that employs native English speakers, has no commercials, and has clearer lines available. A contractor that provides its responders with better headsets would be a step in the right direction. As it is, the truly awful quality of PF's phone line is a poor reflection on a company trying to project an image of high quality.
I hope this helps.
e.j. pine"