"very happy, fast & informative"

"The parts I received from Pure-Triumph were fantastic! OEM parts in original packaging... awesome!
"

"Order was exactly as expected and at a great price. Shipping was quick also."

"I bay part of lower kit 1.5 for tiger 1050 and I received lower kit 1.0
Very bad service"

"It took a while to process the order, but the shipping was quick. It would save time if instructions were provided with the parts."

"I've certainly shopped at pure triumph and an amendment to my order was handled without fuss. As for the shipping and product return experience I'm unable to comment as the order is still in transit and I'm unable to verify the purchase against the order"

"I belive that every think is all right....I'm waiting the delivery of my order...."

"My experience with Pure Triumph has been very good. Although I have never had any direct interaction with anyone, my online experience has been great. The items I have purchased where exactly as I had expected and I look forward to receiving my latest purchase. Shipping however is the only thing I have an issue with. Once that improves my experience will improve."

"I actually placed the order on 12/21 according to confirmation email but did not receive product until 1/3. Also did not understand why it took from 12/21 to 12/29 to "actually place the order and start the shipping process" "

"I was not able to find ONE particular Triumph shirt anywhere, I searched their complete inventory and found it! Great company, excellent customer service. When I replied to the shipping notification email with a few questions I was promply answered within minutes. Many companies (large and small) tend to overlook the personal details of a transaction yet Pure-Triumph nailed it! I was very happy with my buying experience and would recommend this company to anyone!
Thank You!!!"

"poor customer service. Rude and Unprofessional.

I ordered a gift on november 20, and did not recieve my order within 3 weeks. I called customer service on December 11, and they said they got the order but the box was empty, so they will have to reorder. First of all why didnt they figure this out when they got it? why did it take 3 weeks? I called 2 days later December 13 on my order status, and they still didnt have my product said they would get it within a day or two and send it out regular shippment. I asked the manager if i could have a faster shipping method and she was very rude and unprofessional and said it wouldnt be to me until later next week. which would have taken this order over a month at that time to get to me. She was so rude to me so I ended up canceling my order.
I filed a complaint against her and her customer service, the owner chris did email me apologizing to me and offered me a 20$ towards a next purchase. That wasnt the point of my complaint, I didnt want anything from the company. He needs to inform his employees and possibly have a trainning session with them on how to treat and work with there customers, they lost my sale how many other sales are they losing because of this?

There is alot of other competition out there and im sure they dont want to lose there customers. I ended up buying the same item from another store and got it within 3 days of ordering.


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"I was really excited about the Steven McQueen Triumph shirt. My brother is a huge McQueen fan, and the shirt is a perfect Christmas gift. Processing and shipping was very quick, and the shirt looks amazing. I know he will be surprised I got this for him."

"I've been a customer of Pure Triumph for over two years. They have always given me excellent customer service and provided me with quality products for my Bonneville. Their prices are always competitive. I recommend Pure Triumph for genuine Triumph products. "

"Ordered the triumph thruxton bar end mirrors- Product as described, easy to install and will be a return customer!"

"I ordered some parts for my Street Triple R, and they were of a quality I was looking for! Thanks"