"Hands down, the absolute WORST customer service. Here is the flow of my experience:

Oct. 31 - Order placed, received order confirmation e-mail

Nov. 4 - e-mailed ****@**** to ask for tracking # (I got a reply same day from a GMAIL account... noobs) - they replied saying it didn't ship yet, but it will soon and I'll get an e-mail with tracking info.

Nov. 5 - received e-mail with tracking #

Nov. 8 - received package (but item was damaged and looked used)

Nov. 10 - e-mailed them with pictures and description of damage/defects

Nov. 12 - e-mailed them again because they did not respond (this time a longer e-mail)

Nov. 12 - they replied and just fwd the e-mail thread to the manufacturer

Nov. 19 - I e-mailed them after not finding a solution and asked to just start the RMA process

- End of story, never heard back from them. Yes I potentially saved about $40 compared to other competitors, but it was not worth the terrible customer service and shady business practices. DON'T buy from QBIKE.COM. Amazon is a bigger business that can back your purchase with a legit return policy and people you can talk to on the phone if needed. Also I tried several times to call them, they never picked up, nor do they reply to your voice messages. "

"Great site. I needed a derailleur hanger and they had it for $5 less than anywhere else I found it on the web. Plus, after I ordered, I got a message from them saying I’d been charged too much for shipping because the item weight was not entered correctly, so he refunded me the difference. And I hadn’t even asked about it.... I also checked out their prices on some items I'd bought recently from other sites and the Q Bike site had a better price in every case. I definitely will use this site next time I need parts. "

"The layout of the QBike website is easy to navigate whether one is buying a specific item or want to do a search on an item type. I also like that I can set up price alerts for bike gear that I want. They carry many higher end brands like SRAM, Zipp, Rockshox, etc. I ordered gloves and a chain ring for my mountain bike, and everything arrived at my doorstep 4 days later. It was quick and easy. It is now on my go-to list of websites for bike gear."

"Amazing prices, quick customer service and prompt delivery. Great to have a new source for bike parts."