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Product & services pricing
4.64/5
Chance of future purchase:
4.95/5
Shipping & packaging:
4.90/5
Customer service:
4.91/5
Return/Replacement policy:
5.00/5

Verified
5/5

2013-01-08

"Could not have had a better experience. After an extensive internet search, I found Quality Bath to be the most highly reviewed in addition to offering the lowest price.

I would like to note that the item I purchased was hand crafted in England and the manufacturer had disclosed that approximately 1% of all their inventory had a label on the incorrect side of the product. After placing the order, I called Quality Bath Customer Service to ask a question on a separate item when they informed me of the potential issue with the product I ordered previously. Rarely do you find a customer service line that makes you aware of a potential issue, most are only reactive to problems (not proactive). The customer service representative assured me that she would have the item individually checked before it shipped, along with being very helpful answering questions that most would tell me to just call the manufacturer directly on. I have not found many companies that offer this type of service, and when I do they tend to get my business for life.
"

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Verified
5/5

2013-01-08

"Good price and great customer service, as well as fast shipping speed. "

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Verified
5/5

2013-01-08

"Full selection of Hansgrohe products, helpful customer service, fast delivery - the BEST prices. I would shop here again."

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Verified
5/5

2013-01-08

"Quality Bath delivered 2 high-end Newport Brass faucets at a great price and very fast delivery. Product was great, no quality issues like I had from another internet supplier. Thanks!"

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Verified
5/5

2013-01-08

"Order processing / shipping delay was amazing.
I ordered on a Sunday evening and received it on Tuesday morning.

Packaging was great considering the toilet is made of vitreous china.

I had to speak to Quality Bath's Customer Service regarding an item I wanted to change (my mistake), and service was really good.

"

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Verified
5/5

2013-01-08

"I recently purchase a vanity from Quality Bath and it was great! Packaging was very high quality and shipping was very fast! The only issue I had was given the weight I had to schedule the delivery M-F during working hours so my husband had to take off to meet the delivery guy to bring it in the house, not a big deal, but I didn't know that when I ordered."

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Verified
5/5

2013-01-08

"Knowledgable salesperson helped guide me through the multitude of options to select a great product for my needs and budget. Their prices were very competitive and shipping was fast & free! Would definitely purchase from Quality Bath again."

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Verified
5/5

2013-01-07

"Very prompt delivery. Item was packaged very well. Overall a very easy internet purchase. Other reveiws of product were helpful. "


Verified
5/5

2013-01-07

"I WAS HAPPY WITH MY ORDER, THE PRICE AND HOW QUICKLY I RECEIVED MY ORDER."


Verified
5/5

2013-01-06

"Found quality on an Internet search and was drawn to their inventory and moreover their prices. But.....it was the customer service that really shined. Knowledgeable, friendly and most of all made the transaction extremely smooth. It seemed like whatever I needed was no problem. Quality truly is.......quality."

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Verified
5/5

2013-01-05

"Ordered several items for our bathroom. When I mistakenly ordered the wrong item and contacted them the next day, they quickly corrected the problem with zero hassles. All of the items arrived quickly and at the best price found anywhere. "


Verified
3/5

2013-01-05

"Still waiting on two items."


Verified
1/5

2013-01-02

"The website is confusing so I could not find the right stuff. Be careful before you order because the 25% restocking fee and shipping back fee is killing me."

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Verified
5/5

2012-12-28

"Good price for great product. Took a little long to get but I'm satisfied with experience. "


Verified
5/5

2012-12-27

"excellent experience overall"