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Quality Digital Camera Products

9 reviews
5.00 / 5


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Verified
5/5

2008-11-15

"Very quick response to my order of a digital camera warranty (Mack Warranty). They even sent the warranty serial number via return email so I could proceed with registration even before I received the warranty package from them. Very impressive. A first class merchant."

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Verified
5/5

2007-11-23

"I was a bit skeptical, since their price for a Mack warranty was significantly less than B&H. But it came in just 6 days, and they charged a reasonable $2.50 for USPS shipping. (I bought a different Mack warranty from another vendor, and they charged $11 for the USPS shipping -- but QualityDigitalCamera didn't carry that one.)"

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Verified
5/5

2007-06-19

"A little gem of a site for Mack camera warranties.

I just got the chance to go buy myself a new Nikon D80. Since this is a rare opportunity that probably won't come around again for quite a while, I wanted to pick up one of Mack's extended warranties just to make sure. However, the store I bought the camera from (like many, many others) wanted $90 for a camera of that price.

Some random googling turned up Quality Digital Camera, and I'm really glad it did. Instead of the others' asking price for the infamous Mack warranty #1016, QDC were only looking for $35 for one. Even better, instead of the nonsense shipping costs that a lot of other places seem to think is reasonable to move a couple of pieces of paper from A to B, QDC will chuck it in an envelope and send it through the mail for the princely sum of two dollars plus change.

OK, so on the downside, their website sort of reminds me of a bad myspace page. Their front page has a monstrous picture of a Mack warranty that definitely gets the point across, but it causes the text that flows around it to make the page really wide, which is a bit of a pain. There are also links on the left to a bunch of jokes and the likes, which is odd but fun. To be honest, I wouldn't have ordered at all from here on the basis of their website alone, but the few reviews posted to RR were all glowing, so I took a chance.

They responded quickly to confirm my order, and they then sent a further email with the serial number of the warranty, in case I needed it quickly to go register it on Mack's website. Although I didn't need it that quickly, that was a very nice touch.

Basically, if you're looking for one of Mack's warranties, you could do far worse than this place. They have exceptional pricing compared to the competition (including some badly-needed sanity in shipping rates) and some nice touches in the way they do business.
"

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Verified
5/5

2006-11-30

"This was a pleasant and friendly experience during my transaction. I ordered a MACK warranty for my new digital camera. It arrived sooner than I expected and I had no trouble with this order, whatsoever. Quality Digital Camera Products is a 5 out of 5 star place to shop. Thanks Rob and Samia for the welcome atmosphere and efficient transaction. I will be a return customer at this site when I need additional items."

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Verified
5/5

2005-08-06

"This site had one of the best prices for the Mack Extended Warranty for my D70. Shipping was a little steep considering it cost me around $7 to ship a document, but with all the money I saved I figured it was worth the risk. Definetly a small time website for now, but their service was pretty good. Took a little while to ship it out, but everything came as ordered, so in the end I am very satisfied. I ordered over the phone, and it was nice talking to the owners, they were very respectable and helpful."

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Verified
5/5

2005-05-11

"I found Quality Digicam to have the lowest prices for a 5yr Mack warranty for my D70 which I had purchased at B&H Photo. I love B&H, but they were charging me $90 for something that I paid $35 at Quality Digicam.

Since their website is not as suave and I have not heard of them before, I checked reseller ratings. Again with a perfect 10 score, warning lights went off in my head. I called the store and spoke to Rob. He was extremely gracious and I felt comfortable enough to take a risk.

Samia, his wife, who is extremely pleasant, called me back and I placed my order with them. She reduced my shipping charges as she felt I should not have to pay extra for something that would not cost her extra. The items arrived as promised.

Samia and Rob are a mom & pop store and were extremely grateful for my business. I know there are stores that might be cheaper, but if they stock what I want, I'm going to purchase from them - even if it means spending a little more money. They definitely deserve the consideration.
Thanks Samia & Rob!
"

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Is easy to do business with
Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
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Verified
5/5

2004-11-22

"Great store. The best price for extended warranty anywhere. "

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Verified
5/5

2004-05-08

"I have been in the market for a digital camera for several months and couldn't make up my mind until I visited my cousin in Georgia. He did the leg work for comparing models and also recommended Quality Digital Camera as "THE PLACE TO BUY". I took his advice and was so glad that I did. Rob and Samia personally thanked me for my order and treated me like family. They filled the order the same day. I have since placed two more orders with them and any future camera needs will also go to them. I highly recommend this company!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-28

"The owners of the company were very nice and easy to work with. I contacted them by email numerous times and their response was quick (the same day). They did everything possible to make the sale go smooth and kept customer satisfaction as their top priority. The product was axactly as described. I couldn't be happier."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site