"What I write here is NOT fabricated. I am a real person who my husband and I decided to remodel our home. We have dreamed of a full house of slate tile for years. Quality flooring4 less provided us with the perfect flooring and all needs to have it installed properly, as well as save us literally a thousand dollars!!!!Kate worked wonderfully with us to see that our order went smoothly our pick up was perfect and all in tact. WE DID NOT have it shipped to our home as this is stated it is not advised! Tiles and flooring a delicate when being sent through other distributors who frankly dont give a damn what it is. My 600+ sq. ft of tile does not have one broken piece. I highly recommend them and would tell anyone to do the same and ask for Kate! All around PERFECT buying experience. Thank you soo much. Keith and Buffy"
"Original purchase date: Wednesday, September 30
Item Purchased: 930 ft of Armstrong Afzelia
Flooring Sales Rep: David
Payment amount: $2873.83
Payment method: Visa
Shipment arrived: 10/9/09 with one box damaged. Per their company policy: Customer satisfaction is our number one priority. Please check all merchandise upon arrival. If any boxes appear damaged, note this on the bill of lading and have driver sign. QFFL will replace immediately any damaged items, but it must be noted at time of delivery.
Since one box was damaged, we noted it on the bill of lading per instruction. I contacted David afterwards and was told to email them the bill of lading. I did so on 10/16/09. No one responded so I called and left messages and emailed David. On 10/27/09, I received email from Aaron asking whether I need a refund. I answered yes, but no refund was ever issued. Since then, I have called on at least 3 separate occasions. No one would return my call. I emailed them again on 1/3/10 notifying them that if they do not respond again within a week, I would file a complain. I never got a response and I filed a complaint with BBB. These guys are not trustworthy and would not honor their own customer satisfaction guarantee. Even though their prices are good, I would advice to steer clear of them as you will never know what you would end up with!"
"First of all, they have an "F" rating with the Better Business Bureau, so apparently it was not just me who was screwed over.
TAKE OUR ADVICE AND STAY AWAY FROM THIS COMPANY! SHADY AND DECEPTIVE. When I say "our", I am referring to the MANY complaints that parallel eachother from different review sites such as measuredup.com, gardenweb.com etc... For sake of time, I was reluctant to write a review. I simply decided that I would be doing people a disservice by not spending a moment to inform.
This simple fact alone should have you raising your eyebrow in an istant. The owner operates under two names. His name is Aaron David. He is a young kid who appears to be in his 20's. If he is the "salesman" he operates under the name of "David". If you request to speak with his boss, you will speak with a gentleman who answers the phone as "Aaron"...who IS "David". Trust me, there is no confusion here. As clear as 2 plus 2 is 4...this is how QFFL operates. One of the secretaries unwillingly verified this for me. This fly-by-night flooring company is SHADY. I have had tremendous luck over the years with online purchasing. I used QFFL because I was extremely pressed for time and made the mistake of not researching the "company" BEFORE purchasing. It took several weeks longer than I was promised to get the product (much of which was damaged and discolored). The late delivery cost me nearly $600 in lost affordable labor. My labor understandably left the site and went on to other jobs, as my promised flooring was nowhere to be found.
Still to this day (months after initial purchase) I have yet to receive what I paid for. I have been forced to use other vendors. My house has been a mess for months. COUNTLESS times I was promised an update call or email which never happened. I would find myself patiently/respectfully waiting and out of desperation would make the call myself DAYS later. Any time I called, I was made out to be the felon. The receptionists, especially Cory are way too comfortable in their job security and are really rude. Like another review stated..."she hung up on me." All I did was politely wait for my promised updates and was repeatably forced to call days later when I heard NOTHING. I strongly suggest that anyone type into google "Quality Flooring 4 Less review". With a little patience and web surfing skills you will find a ton of negative reviews. Here is a short quote from just one that I found:
At first this company seemed to be ok - I got great service before I
placed my order. Then after I paid, everything changed. Every time I
called to ask about my order, the guy who placed my order "just stepped
away from his desk for a minute." I got this excuse for days. It's now
been almost 2 weeks and I still have no idea where my shipment is.
Every day they tell me I'll get an email with the info, yet I've never
received an email from them. Very shady! Take your business elsewhere!
measuredup.com
I was not surprised when I read southernjoe's review just below mine on this site. Scroll down and read it for your own sake. It is VERY ACCURATE.
I had these identical situations happen to me also. I have cut/pasted/saved many more customer reviews for my personal files. Although I have never done so, and certainly don't consider myself a complainer, I am planning on sending them all to the BBB and filing an official report.
I wish you the best of luck. Flooring is a huge investment. Read the reviews. Please don't make the mistake I did.
Note: DO NOT BE FOOLED by ANY positive reviews. As another reviewer stated...we are pretty sure that they fabricate positive reviews for themselves. I would not put is past them...this is a deceptive/unprofessional operation. Also, on their ebay site, it seems like any of their positive reviews are from customers recieving tiny sample pieces at $2 transactions...hmm...unfortunately I found all of this out after is was too late."
"I cannot strain enough to you, DO NOT DO BUSINESS with this company!! I placed an order and had missing and damaged materials delivered. I tore my house apart right before the holidays to have this work done and for 2 weeks BEGGED this company and called several times a day to ask for someone to help me and send me a case of my laminate flooring to replace the case of damaged flooring I received and literally for days, different sales people would PROMISE me the flooring was coming even going as far as to tell me it was being shipped that day, however it NEVER came!! They ruined my holidays and cost me hundreds of dollars by having to pay to have my relatives stay in hotels because my floor was never completed in time for the holidays. Upon goggling this company for other unsatisfied customers, I have found SEVERAL reviews as well as positive reviews by a person named brbegrl on several sites as well as eBay. How much flooring can this person really buy? I wonder if this company is leaving false feedback and consumer reviews for themselves to hide the truth about their business practices!! I plan on filing many more reviews and complaints with the BBB, eBay and Paypal!! "
"First time home buyer and first major purchase. I ordered some BR-111 hardwood Brazilian Cherry from Qualityflooring4less.com - To my surprise the trucking company called me literally 3 days after I ordered to arrange delivery. Fast service and great pricing. I would definitely refer them to anyone looking for BR-111 as the sales person knew his stuff!"
"We’ve purchased $6, 833.61 worth of Armstrong laminate flooring and accessories (shipping included), and discovered that whole shipment of laminate floor is unusable and un-installable, due to defective workmanship. We’ve paid via PayPal (using our credit card) per reseller’s specific demand.
(BTW, I will never pay via PayPal: it’s “in bed” with its merchants, as it doesn’t cover defective of imperfect items, only undelivered ones. Insist on paying with your credit card).
It took 3 weeks to allocate and deliver our ordered items (Armstrong Grand Illusion Afzelia L3030 flooring, pads and molding). Soon after delivery we’ve realized that flooring is defective (warped), and immediately contacted reseller.
It took some time to establish communucations and bridge with Armstrong directly, but, as it seems like, is on the right track (demanded full refund).
3 months later (since floor ordering) we still walk on the concrete and plywood (prepared for shiny new flooring), our garage turned into storage for 4 pallets of unusable flooring, and PayPal dropped us like a hot potato.
On other hand, sale was fast and easy, and price was truly unbeatable.
I only wish Armstrong was doing better job with its quality control."
"I purchased 1400 sq ft of Armstrong Grand Illusions laminate flooring from Qualityflooring4less.com. I was apprehensive about purchasing from them for two reasons: the amount of the transaction (which was $5K), and the price they quoted per square foot. They were not just lower than everyone else, they were *significantly* lower. I was paying by credit card so I knew I had some protection in case there was a problem. Well, the flooring arrived on the day they predicted, and it was all first quality product, packaged and palletized by the manufacturer. The shipping invoice showed the name of another (flooring) company, so likely Qualityflooring4less acted as a middleman, but it didn't make any difference to me. I was very pleased. "