"The new owner of Ramstore.ca has written me a letter telling me that my credit card information and order has been deleted from their files. It was nice to finally get an e-mail from the company. I hope that the transition goes smoother from this point forward. Good Luck.

It is one thing to say that you posted the information that your store was closed until further notice and it is another to actually do it. I had a friend check the web site for the product I wanted before I ordered it and neither one of us saw any notification that the store was closed neither was there any information given to me about the store closure when I placed my order. The site was not marked closed until after you placed your very rude comments about my rant. Please do not try to make yourselves look better by trying to make me look stupid it is very bad business and had you actually responded to any of my messages I would not have gone public with my complaints. The moral of this rant is: take responsibility for your mistakes instead of trying to pass it along to others."

"do not buy from them. Order acknowledged, credit card debited, but item not shipped, NO response to numerous emails. In process of chargeback


update Aug 21/05, in response to Ramstore.ca's reply dated 8/18/05:

At the time I ordered, there was NO mention on their website of suspension of online activities. My order date was May 17. This was two weeks prior to the alleged June posting on their website.

Regardless, they accepted payment, did not deliver the product, and did not respond to any one of numerous emails. Then they suddenly appear 3 months later, publicly stating in a rather obnoxious post, that the "ranting" customer cannot read and is at fault.

This is NO way to conduct business.

With many reputable online vendors available, I continue to advise consumers to avoid doing business with Ramstore.ca.



"

"horrible horrible service. i think they are out of business. they have no acknowledged or answered any emails for two weeks! i sent them numberous cancellation emails, not one phone call or reply. i have bought my ram elsewhere. do NOT buy from them"

"Great Service!
Was referred to RAMStore through a forum where they suggested I check out this online store.
I had no trouble ordering, and recieved my order promptly after placing my order with them.
I would definitely refer them to others, and would purchase from them again!"

"I placed an order for an item that Ramstore stated was in stock; it took 2 weeks for me to receive the order. The order was in transit for 1 day.

Of course, my credit card was billed the day I placed the order and I was informed that my order would ship that day, or the next.

I sent a few emails that did not garner a respose. Finally, I sent an email saying that I was reversing the charges with my credit card company if they did not contact me within 24 hours. My order was shipped within hours of the receiving my 'last straw' email and I received a response email stating that they had been having server problems, which I believe was just BS. Interesting how their sales site and puchasing system was still fully operable, and how they never thought to contact me by phone if their servers were down...

The product was as advertised, so I didn't get ripped off, however, I wouldn't rate my experience with Ramstore any more than 1 out of 5 stars."

"Placed an order (Zalman vga cooler + fan) on march 20/05; items were in stock but still have not shipped as of march 28/05. Multiple emails were sent to company but no reply! This is unacceptable. I can understand if delays happen but to ignore emails from customers is inconsiderate and very frustrating. So i have no idea what is going on. Going to wait for a few more days and then cancel the order.

Update: I finally got an email explaining that their emails servers were down. For some reason they had trouble processing my credit card. Its impossible to get an email response from them. I ended up cancelling my order and buying from another company."

"1st time I've purchased from this store. Transaction went without any problems, and was fairly quick too. They also accept COD if you're uncertain about providing CC info.
"

"My Chaintech AV-710 arrived sans problemes. "

"I bought memory on their website on february 10th and 2 weeks laters, my item is not shipped yet. I sent 3 e-mail and I didn't get any respond. A very bad company, never do buisness with. I am waiting one more week, if nothing happend, I will begin legal procedure."

"Nothing happen. The order status function shows the order has not been shipped. My email request did not get any reply. Received my shipment and the store reimbursed me because of the delay. This definitly is a plus for the store."

"Shipped with in the 48 hour time period but no tracking # was provided. This is a big no no in my books, since it is going across the contry. I email them for a tracking # and I still have not recieved a reply. I guess this place does not want my business. (updated)Problem was explained in a professional manner. The is a plus in my books"

"I highly recommend this store. Great Prices. Great Service. XpressPost shipping for 10 bucks. Only beef was that the tracking number was not included on the confirmation email and I could not retrieve it off the website. With one email the tracking info was provided to me within 2 hours. I will definately buy here again."

"The products and pricing are good plus the promotions are excellent. Only problem i had was canada post being slow. Also Ramstore didnt supply a tracking #."

"Products recieved very quickly and as described on website. Email correspondance with company not returned. Overall satisfied with order."

"There was a problem contacting Ramstore due to
my ISP or IP being blocked. Once I got through
to them using their web-page form, I received
a quick response and everything resolved.

I'm happy overall, but this would have been
easier to resolve if there was a phone number
to call."