"I purchased a 46" RCA from Walmart back in November 2014 to give to my husband for Christmas. Anyway he liked it, but he never opened it! Then on Easter 2015, my 60" TV in the family room was messing up. So I brought the 46" out to set it up on the coffee table so we could watch TV. We had 8 adults there helping me to open the carton to get the TV out. Anyway, we get it out and start taking off the stuff that's around it to find it is damaged! Something had hit it and there was a crack thru it! So I call Walmart and they said no because we have a 90 day policy, but that RCA has a year warranty on all their TV's and they should help you! Ok Monday came and I made a appointment for someone to look at my new unopened box TV. So today 4/14/2015, the man calls and we say Hi, and then he says, I'm reading there is a crack in your screen, so we don't cover that! And if I come to look at it, there will be a charge! I said, hell no I'm not paying you to look at it! The box wasn't even damaged, why would I have to pay you to look at it! I hung up the phone! There is no damage to the box, so it never crossed my mind to check the TV! So now I'm out $325.00 for a TV I never got to use! But I'm not threw yet! im going to call RCA again and speak to someone higher up and then to Walmarts corporate office! Then if that doesn't work I'll be sending letters to both places! I want a new TV! My warranty isn't up yet!!"
"Roughly a year ago I purchased a pair of RCA DTA800B digital converters to use with my old analog TVs. One of the pair was DOA (dead on arrival). For months I tried to return it to Wal-Mart but they never had stock. After half a dozen attempts I contacted RCA directly for a replacment unit for the factory defect I had purchased. RCA denied ownership of the unit, in spite of it bearing their brand (similar converters such as the DTA800B1 are still being marketed under the RCA brand name so how can they not be responsible). They routed me to Audiovox who then routed me to Alco Electronics. Alco gave me an RMA number to return the factory defective unit. Months later I get a phone call wanting $20 to release my "repaired" unit from a firm now calling itself Venture Electronics. Their phone number doesn't connect me to anyone with any knowledge of my case. Letters to Alco/Venture net no response. So, right now I am being held hostage to the tune of an additional $20 for a factory defective unit purchased at War-Mart.
Bottom line, RCA is now French owned, by the firm Thomson SA, and they obviously could care less about the quality of their products. Time to STOP BUYING RCA PRODUCTS."
"Item purchased at a local walmart store found to be defective under its warranty was returned to the instructed place for repair and or replacement (Thompson Inc, EL Paso, TX) and they have yet to either replace or repair the unit. They have no customer support system that is viable, friendly or easy to get a hold of when issue come up like this one and the company place incharge of the items warranty issue is irresponsible. I will never by anothe RCA item again knowing just how bad their warranty truly is when tested."
"Bought RCA F38310-YX5 HDTV from Somerville MA Circuit City in mid-November of 2002. Upon delivery, unit never worked properly. Primary complaint is that built-in internal satellite receiver fails in locking signal intermittently and unit repeatedly blows dish LNB receivers (this TV has a built-in satellite receiver). Called last April for service and was directed to "Stereo Component Services", in Boston, MA. They came out to service the TV and told me that the problem was my dish. Replaced dish and LNBs, but problem remained and continued to get worse over time until receiver was completely unusable.
Called for service again on June-28. Stereo Component Services came out and saw the problem, determined that the receiver (DM-1) unit was the cause, and then the owner (Frank) proceeded to call me once per week over four weeks requesting the model number of my TV over and over again. They sent another tech (David) to come out and look at the TV after four weeks and he removed the receiver unit from my television, leaving it completely dark.
After another two weeks of no service and no TV I called the Thompson Complaint line ***-***-****), speaking with "Larry". He assigned me a case number of ***-***-**** and assigned the complaint to agent "Tiffany". They then proceeded to send out two of the wrong receivers to Stereo Component Services (according to the owner), and on the third try sent out the appropriate unit. The owner just installed the new receiver unit today, September 5. The TV still doesn't work. It has the same problem, being unable to lock on a good satellite signal, as before - indicating that the receiver wasn't the original problem.
Please note that I have a second external SDTV satellite receiver, one that I can use to test the output from the dish. According to the external receiver, the dish and LNB's are sending out a strong signal, ruling out the dish as the culprit.
Finally, Frank (the owner of Stereo Component Services), saw that the satellite receiver wasn't working and simply left saying that he had to go to another site, leaving me with a broken TV and no confirmation that he knew the problem persisted. I could not be more unhappy with Stereo Component Services. I am also unhappy with the Thompson services center as they haven't resolved my problem, nor do they seem willing to meet their contractual responsibilities as defined in the warranty contract.
I've requested a complaint form from the Mass Office of the Attorney General, the Better Business Bureau, and am so angry I'm preparing a small claims case against RCA. Further, RCA will never get a dime from me in future purchases again. This kind of lack of service simply sells "Sony".
J. Maynard Gelinas
Somerville, MA. "