"I pre-ordered the RKC-1756 Extreme (OCZNBIM17A)Notebook. Once relesaed form the manufacture i received my order within 5 days.

They told no stories and shipped my notebook immediatly. It arrived and i had absolutly no problems to date, the O/S was installed perfect and they also included a driver/utility cd.

I called a few times for various (and probably stupid questions) and got a live person on the phone every time!!

No recorded message, no press 1, 2, 3, 4 and so on.........

No leave a message, I actually called one nite when I got home late (about 1am) and still got a live person that answered all my questions without any hesitation.

I cannot make it clear enough that this is absolutly the BEST notebook and the BEST support I have EVER received from a company."

"Well, firstly, I originally ordered the MSI-1722 (RKC-1722 Extreme Edition) laptop from Xotic-PC. But after waiting 9 business days, I received an email telling me that the LCD failed during their testing phase, and they had no ETA when they would have more.. so they offered to downgrade the LCD screen to a lower resolution. Well.. I wasn't going to have that!
Having a matte 1900x1200 screen was the main reason for me to purchase this model. So, I phoned Rob at RK Computers, who was very helpful and told me that he had plenty of those LCDs in stock.
So, I cancelled my order with XoticPC and quickly purchased the same configuration from RKComputers online. (and saved almost $400 in the process)

I ordered late tuesday night, and the computer was shipped the following Friday.. I received it in good condition Monday morning. So it took half the time that Xotic took just to email me the bad news!

The quality of the packaging was great.. and instructions clear. I'm very happy with the purchase thus far.

If I had to comment on what could be improved:

- the included CDroms and paperwork smell like an ashtray. Someone must smoke heavily in the RK office! ;-)
- PayPal as a payment option would be nice.
- I went with XoticPC originally, because their site looked more 'professional'. It would be nice if the RK website had a facelift - as I believe the service at RK computers exceeds the 'image'.

All in all, I'm very happy that I purchased from RK computers.. it's still early days, but the laptop is running well.

I would certainly order from them again in future!

ps: at time of writing, I'm still waiting for my refund from XoticPC!"

"Easy specification. Easy ordering. Product was as ordered and worked accordingly. Shipping was fast."

"I was very pleased with the product I received. I ordered a Sager NP5793 and it's performance is top notch, it really did the job that I wanted of replacing my current desktop, while providing me with cutting edge hardware and performance. After ordering the notebook on the 18th of June, I had to send a money order becuase the ammount was over my check card limit. After receiving the money order, the notebook took a few days to produce, unfortunately it was finished on a Friday so I had to wait a weekend. The notebook shipped on Monday and I had it my hot little hands by Tuesday thanks to Next Day Air (this was overkill becuase I found out that they were really only one state away). After receiving the notebook I played some UT3 it just tore right through it. This computer is like a portable powerhouse, even with an 8800 GTX and a Core 2 Duo (2.6 Ghz) running, this thing runs cooler (and quieter) than my desktop ever could. Turst me, compared to my desktop this thing is like silent. With the hardware that this notebook is packing and it's overall build quality, I trust this computer will bring mne plenty of performance and pleasure for years to come. I have dealt with a local reseller in the past to provide me with my current desktop and laptop, and they just did not give me a product that was worth the money I paid. However, with RK Computers, my faith in resellers has been restored. These guys have truly provided me with a product that was worth the money, and it was actually built correctly according to my specifications. I would highly recommend to RK Computers to anyone looking to pruchase a new high quality notebook, and wants to actually get what they pay for."

"RK Computers is great! Rob answered my questions, double checked on parts of my order, gave me a great price, and delivered quickly. I will definitely bring my return business back to RK."

"Rob at RK is a firt class act. Configured & shipped my MA-1719 in less than 48 hrs.Great customer service. When I've called he's always answered the phone. Always better when you can talk to the man in charge and not someone reading generic answers off of a card."

"i buy a laptop from rk computers and im very happy about the costumer service and about the computer aswell, i buy from California and now im backhome at israel, thank u rkcomputers and thanks u rob"

"I installed Fedora 8. All works well except Adobe Flash Player that does not seem to work with the GM965 GPU."

"Fast service, fast shipping, excellent quality laptop. I'm very pleased with my purchase."

"I spoke with a sales rep twice with several questions and concerns before my purchase and they were very thorough and helpful. The web site is the best I've seen at allowing the user to spec a notebook with exactly what they want and nothing more.
Received exactly what I ordered. Great value and will definately order from RK again."

"Before I ordered I called and asked about an option that I didn't see on the website. the rep updated the site for me so that I could get the option I wanted. after I completed my order it arrived in a timely manner and everything looked good. I (being obsessive compulsive) re-installed the OS so that I could set things up exactly as I wanted. when I was trying to reload the drivers, the graphics driver would not work. I called RK and they told me that the driver had not been released to the public yet, but they would email a link so I could reload it. the system works great and runs perfectly now. I'm very pleased with the prompt service and the fact that, even though what I did was completely unnecessary, the RK rep was completely polite and helpful. I will definitely buy from them again next time I'm in the market for a laptop."

"I called this store's contact number over eight times before I made any kind of purchase with technical questions on one of their models. Every time I was talking with a person directly (no punch in the number systems or hold for next available customer support agent). They were extremely helpful, patient, courteous, and knowledgeable on the queried topics. I decided to make a purchase, and it has been the smoothest and fastest process to date for me (I have bought many items, including computers, online before). Even once I received my very nicely packed product their staff assisted my new annoying questions with a cordial and helpful attitude. They are my go to guys for laptop purchases from now on, I can't praise them enough."

"I had a couple of presales questions and called their number listed on their site. First time i called i actually spoke with a human being that answered my questions!!! Service and shipping was prompt. The price was incredible!!! Product was just as advertised. The only cons were some buggy components on the laptop. But they were smalled hardware related problems. Very good experience. Have recommended this seller to several friends already. "

"Very fast delivery, great service, good packaging. Everything was just as advertised. I didn't upgrade, just got a bare-bones computer, and wasn't hassled at all.

All around great service."

"Seller's customer support was excellent. The general email response time was under an hour. They worked with me directly to answer any question I had about the product both before and after the sale. I would highly recommend RK Computer to anyone looking for a new laptop. The combination of outstanding customer service and great products makes a great seller in my eyes."