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4/5

2011-12-17

"The website was easily managed and the parts I wanted were "out of stock" at a local sporting good store. My only hesitation in using this site again is the high cost of shipping. "

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5/5

2009-05-28

"Called them up they had everything I needed in stock. Very helpful, and had my order shipped out the same day. Thanks Rack-it"

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Verified
5/5

2006-05-26

"This company was excellent in their service. I was really surprised on how fast I received my order. I would order from them again.
DL
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
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Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability