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1/5

2004-12-21

"You don't find out until AFTER you place your order that, in spite of "3-day shipping", that it will take 7 to 10 days for them to get it out of the store and in the hands of the shipper! I find this very deceptive, and not appreciated.

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Delivering products damage free
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Ease of checking delivery status
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Delivering products on-time
Overall technical support

Verified
5/5

2004-09-14

"I bought a set of Atlantic satellite speaker stands (model # 77305018). The stands arrived today (9/5). That's more or less what I was expecting for the free shipping option, although I personally hoped they'd be here by 9/10. Given the fact that 9/6 was Labor Day, arriving today isn't unreasonable. The package was shipped DHL, my first DHL shipment. The site is quiet nice. It looks a lot like Amazon's site. The product, the pair of speaker stands, are of very good quality IMHO, although they won't work on my particular speakers. I called their toll-free number to see if they could help match my speakers to a set of their stands. Unfortunately it would appear that my Sony-branded satellite speakers were designed for a Sony accessory stand that 3rd-party companies don't make. Still I plan on keeping the stands. They seem to be of exellent quality. Their customer service rep was nice and very helpful. I plan on buying from them again and I plan on recommending them to my friends. I'm surprised more people haven't reviewed them here before."

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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
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Being easy to reach
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
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Verified
5/5

2004-05-28

"Great merchant! Excellent pricing, friendly customer service. Delivery was exactly as stated. I highly recommend this merchant."

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Verified
5/5

2004-01-24

"An ideal shopping experience! I ordered a Wood Technology MGV-3 TV stand with the optional oak trim kit (it's a great stand, by the way). It arrived very promptly, well packed, and with free shipping for the 3 packages it comprised, totalling over 90 pounds. Selection, price, and site organization/functionality are all top notch compared to many other places I looked at which sell this kind of product. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-01-23

"
Ordered a pair of speaker stands.
The shipped it next day and I've received it two days later.
Flawless purchase.
"

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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2004-01-10

"Bought a component rack from them, it shipped two days later and arrived well-packed and in perfect condition. Good e-mail confimations and shiiping notifications (except the e-mail said it was Airborn Express but it was actually UPS, not that that was a big deal). The big plus: free shipping. For an item that weighted a good 30 lbs. Couldn't ask for more."

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Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-11

"Good selection; adequate feedback; and delivery ahead of schedule. This purchase was a quick and painless experience."

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Is easy to do business with
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Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-05

"Awesome website to buy tv stands from. Great shipping, arrrived perfectly on time via fedex one of the best shipping companys. Factory wrapped, no tax, free shipping, great website, and greatest selection! This site is under my new bookmark list. I recieved the right stand, save money by assemblying it myself! Shipping yet alone cost around 50 dollars but they did it for free! I recommened this site to everyone!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-29

"Shipped the item promptly and with free shipping. Best price I could find on the web on the StudioTech PS3 stand."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

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