"I asked for information and I received a very fast and kind service :)"
"I had a question about my GM-30 to clarify the company-supplied manual and my novice technical ability. An email request for clarification was responded to within a couple of hours that was directly responsive to my question. THANKS for that. This sent me on the path of allowing me to expand my use of the GMRS radio. "
"I have ordered from Radioddity several times. On my most recent order, one of the radios had a damaged display. I took a picture and sent it to Radioddity and Irene sent a replacement the same day. You cant ask for better support than that."
"Problems with the radio. Quick response, new replacement. Great work thanks oh1on."
"After a display console reset (remove all power, batteries & wall wart) all is well. The sensor unit is functioning properly through two walls about 50 feet from our house. Thanks Radioddity!"
"Irene solved a problem I was having with the data cable. She included detailed instructions and a step-by-step procedure on how to get the cable to work. Everything she did was done in less than a day. Thanks again for getting back to me with the procedure so quickly. "
"Good equipment, good service. I experienced a problem with a new G90 transceiver and the problem was resolved very quickly. The manual does not reflect some of the improvements made to the radio, but, not a big problem."
"I needed to return an item I purchased from Radiodity. They were very professional and timely in taking care of my return. I would most definitely buy from them again. Great company"
"I messaged them and got a quick response and they sent me a replacement quickly and no further questions asked. Cant ask for anything better than that."
"David has been able to help me more than once with minor issues that I have had with my DB-20 radio. He takes the time to understand your issue and then goes out of his way to research and find possible solutions. He has been a lifesaver with deciphering some strange (undocumented) behaviors. "
"I had a defective charger on an Amazon order and Radioddity has very prompt to take care of the situation. I orderes 6 radios and a gang charger. Amazon just wanted to return and refund the whole purchase. I needed to use the radios and just wanted the charger replaces. Radioddity was vety helpful and took care of me. !"
"I had heard about the world class service delivered by Radioddity and now I have experienced it. Getting back in to Amateur Radio after a 25 year hiatus and was looking at buying an SDR rig. I had lots of questions about Xiegu’s line and sent those to Radioddity. The answers were deep and informative and the answers were returned within a few hours. When it came time to order, it was clear that I wanted a supplier who could service my new Radio. Not only did I get that from Radioddity, but got an attractive bundle price to boot. I will be back for more! Snd my radio arrived 2 days ahead if schedule. I am elated. "
"Lucas took my complaint and turned it into a very positive outcome. He recognized that the cable provided with the Radio was not working, and immediately arranged for replacement cables for not just the one, but both of the radios I had purchased. The replacement cables have arrived, and they both work fine. Thank You a lot for your help. Without the programming cable the radio was pretty useless to me. with it, it works very well. I believe I will get a code plug built up for two grandkids who have recently passed their technician test."
"Excellent service thru email, had problem with my 9 month old radio. Could not get problem solved thru email so they replaced my G90 with a new radio. Thank you thank you. "
"I received my X6100 and discovered an issue with the charging system. I went through the online notification process. It initially went to the technical department where the issue was verified. Then Lucas took over. He immediately sent me a return label with detailed instructions. Once I dropped it off at the shipper, he shipped me the replacement. I must also mention he followed up at every step along the way. Lucas is a valuable asset at Radioddity and that goes a long way in fostering good customer relations. I would buy from them again. Tim NZ8J"