"I ordered a Xiegu X6100 on June 2023 from Radioddity. From some kind of logistics error I got a used unit. I contacted Radioddity and they immediately checked the serial, confirmed that it was some kind of shipping error and immediately dispatched a brand new unit. Got the new unit yesterday and it was in an updated smaller sealed box with latest firmware installed and production date on April 2023. I was reluctant to buy a 650euro unit from abroad but after my experience I respect Radioddity and Xiegu for their after sales service. Thank you so much guys!! I would definitely buy from Radioddity again as they showcased their respect to the customer."
"I’ve had issues with the X6100 radio and have had a couple of them replaced. Each time I contact support they respond quickly. When they replaced the radio I had a new one within a few days.
Very pleased with their service. To bad other companies aren’t like this."
"Good radio! When paired with the antenna as the pro package, It is great. Irene provided excellent customer service for any questions that I had. They also have excellent technical support. This is my second radio that I bought from Radioddity. The first was a TYT TH-9800. I am very happy with these radios and the staff at Radioddity."
"It was great they replied promptly. Very helpful and easy going. Even though the radio I wanted couldn’t be shipped to my country i still feel happy because they were very helpful with their explanation. Good customer service. I hope one day you will be able to expand and ship to my country. Thanks Radioddity "
"The staff was courteous and professional ."
"Long story short, I ordered 2 radios and 1 was defective. Customer service was super fast in getting a replacement for the defective item. I didn’t expect such great service since the prices are already fairly low. I’m extremely pleased with my experience. I look forward to buying more from your company. The radios are great too. "
"I made my first purchase on Radioddity. I bought the G106C and DE-19 in the promotion. I was encouraged by the very good opinions about Radioddity and the good price of the set. The first purchase was not without problems. First came the shipment from the G106C, even though the DE-19 interface was available in the online store. After my intervention, the missing DE-19 was sent to me. Of course, I had to document the lack of an interface in the shipment. I simply took photos of the package and weighed the package on my kitchen scale. In general, everything ended well. Still, I'm giving it five stars because of the customer service.
Rob
P.S.
I just don't know if Radioddity performs repairs after the warranty ???
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"Echo was great, they helped me resolve my issue very quickly and provided great customer service to ensure I was satisfied with my purchase and experience!"
"Great price for great basic HF on-the-go transceiver! Even better, great after sale support. Thank you."
"I had a problem with the Italian language manual, but Kate kindly sorted it out."
"Nora answered my question promptly with friendly and correct information."
"I was looking for a part. The folks at Radioddity did not have it, but they pointed me to where I could find an alternate part."
"I purchased one of the db25d DMR mobile transceiver unfortunately the unit did not power on but amazing customer service they contacted me before I had a chance to contact them to inquire about the radio upon learning it did not power on they immediately shipped one out no cost to me highly recommend doing business with radioddity for customer service alone I've purchased multiple of their units in the past and will continue to do so in the future knowing that it will be replaced if there's anything wrong highly recommend to purchase from them a reputable dealer
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"I purchased a Xiegu G90 transceiver and H2 bail stand. Had a problem with the fitment of the bail and contacted customer service. They shipped a new one out the next day. Great service and communication! Will definitely buy from them again."
"Since Radioditty cannot ship to my country, I wanted my order to be shipped to a friend visiting Athens-Greece, but dur to DHL, the package was a couple of days late; so my friend was no longer there. I contacted Radioditty as my package returned to their warehouse. They sent another package with the same contents even before the previous one arrived back to their warehouse, to another friend in Netherlands, which was delivered in 5 days!
Perfect communication, perfect seller. I'd buy from them even they're a bit more expensive than their rivals."