"Place an order for a computer, I had a 2 day shipment, it will be 7 days now- still waiting. I emailed them and they responded asking me to track my order on the link.
They refuse to answer my question."

"Expect a payment authorized on your account. And then it disappeared. Free shipping is 3-10 business days.. it will be processed 2-4 days then they take the money from your card. The tracking on my shipping is still not showing . So it's still processing 5day and Counting they took the money and its still in southern california ..lol..
so if it's worth the wait and you have the patience it's probably worth It.. Its just a bad way of doing business "

"I've used rakuten hundreds of times in the last 2 years, mainly because of the super points I get. I haven't had an issue with a single order.

Rakuten is a marketplace, like amazon. They sell themselves and also allow 3rd party sellers. buy.com is to rakuten what amazon is to amazon. As long as you are using buy.com as the seller, you can pretty much count on it being shipped/described correctly. While I've used 3rd party sellers (like adorama and tigerdirect) and haven't ever had an issue, I always get tracking and info faster with buy.com.

I've heard on various forums that rakuten also had an issue with their credit card data being stolen. While there's enough incidents being reported that it's probably valid, that was over 2 years ago, and I've been using them for 2+ years and have never had an issue with my credit card info being stolen or used."

"This place is a rip off. Ordered a case for my Surface Pro Tablet and paid for 2 day shipping and it has now been 7 days and I have not yet received my case. Very disappointing, will not use Rakuten again!! I have emailed 2 times and have not received a reply back from them!"

"I placed my order through Rakuten. After a couple of weeks and my order still "pending" I decided that I needed to cancel and purchase elsewhere as it was for a present. I purchased elsewhere but was unable to contact the company that I ordered from over a period of several days. I then phoned Rakuten who promised to cancel the order and send a confirmation email. Guess what - no confirmation email...no cancellation. The item eventually turned up weeks too late and, after phoning Rakuten again, refused it as they had advised. I now have no item and no refund. I have emailed Rakuten several times with no response. If I phone I get to speak to someone but it would appear that they say the right things and then do nothing about it!!

I will not shop with them again - it's not worth it!"

"I purchased a DS4 controller via Rakuten from Shopto, I paid on the 8th Dec, it was supposedly dispatched on the 10th, It still hasn't arrived. I contacted Rakuten via their customers services (a misnomer if ever there was one) and received an automated reply promising a response in 24 hours, 72 hours later and still no response.

Once Rakuten have your money, they are not in the least interested, this was my first experience buying through them, needless to say it will also be my last.

I would avoid using Rakuten, at any cost."

"3 weeks and counting... 9 emails and 1 phone call and still nobody will permanently close my account. I think they are trying to stall so that they can get their next quarterly fees of $99 from me.
After 9 emails to different depts (with no response back), I finally get a phone call. the lady said she was checking in on how I was doing with my selling... I asked her to close my account and she responded that she did not have the ability. I then asked her to transfer me to the right department. She said is located in another country and could not. So I asked for the number and of course, she did not have it...
I finally got hold of an employees email address and the person responded that I will contacted in 24 hours.... that was 5 days ago....."

"Super slow( three weeks), only part of the item I ordered were delivered.
Hard to contact.
Will have to resolve through paypal."

"No way to return mis-advertised product. Absolutely worst shopping experience, ever. I feel like I am back into USSR."

"Bought a Playstation Plus Membership through these guys a month ago. Never received it but yet I was billed. They told me to contact the seller who told me to contact them in a never ending loop. Turns out the good deal was too good to be true.

It said it was shipped, but when I went to check the tracking number it didn't register with UPS at all. "

"Horrible horrible horrible!!! I ordered 2 of the same items. Was charged for 2 but only received one. Have tried numerous times to contact "SELLER" but never received a response. I am now turning it over to my credit card company and hopefully will be refunded for the one that has never been received!! "

"I ordered a toy through a fulfillment center that was then shipped by Think Fast Toys, but they shipped the wrong item. The fulfillment center (Rakuten-dot-com) said I would have to take it up with Think Fast Toys. But Think Fast Toys blamed Rakuten. com for having a "labeling problem" even though the shipping confirmation clearly notated the correct item. Think Fast Toys sent me what amounts to a "too bad, too sad" email with an envelope to return the item for a refund. They offered no help toward getting me the item I actually ordered and paid for. No I will have to track the item down elsewhere and pay shipping charges again, since I won't be refunded that amount. And who wants to order Christmas presents and wait on them to arrive only to find out that their fulfillment system is broken and then it's up to chase everyone down to try to get your money back (less shipping) and still not have the gift you expected to give? I do 90 percent of my shopping only, but I won't be using Think Fast Toys or Rakuten (formerly Buy-dot-com) ever again. Buyer beware!"

"Ordered a television from PCNation on Cyber Monday. The order was canceled because they were out of stock. Ordered the same tv still on Cyber Monday from Rakuten.com because their site listed that they had the television in stock. Placed the order, got a thank you and my credit card was charged. Was told it would arrive in 5 to 8 days. Next day received email that the order was delayed but would be filled as soon as possible. Now today, December 5th I find out that my order was cancelled because they don't know if they will be getting anymore in. Should have purchased from a local store and I would be watching the television. Rakuten.com is the worst. Good luck getting your order."

"I ordered a printer from Rakuten a couple months ago, as part of their Brother promotion. They had a better price than even Newegg.

Shortly after I placed the order though, I learned of the Rakuten hackings... tons of people reported their card being used fraudulently directly after going with Rakuten. It's not everybody though, so I'm guessing it's an internal issue or the people responsible are picking sporadically. The circumstances are strange.

I decided to take a chance and let it go through anyways. No hackings, no problems. I would shop at Rakuten again, but with the press they've got, it feels toxic.

Then came today... the card was blocked for fraudulent purchases! Somebody was trying to buy thousands of dollars of Apple crap in Florida, as well as go to a Walgreens. It's strange that this happened a couple months after, so it could have been something else, but I really think it's Rakuten. This card has never had issues.

Shop at Rakuten at your own risk, and make sure you use a credit card, not a debit or prepaid one that could be siphoned out easier. And BTW, I did buy directly from Rakuten, not a reseller or such."

"Terrible customer service! Ordered a computer monitor. About a week later I got an email saying it was backordered and they were working on getting new stock. So I waited. Two weeks pass and nothing. I contact them. Out of stock still and working on it. But the whole time the item is showing as in stock on the website, but at a 200 dollar higher price. After another week or so, I log into my account and see the order was now cancelled without even notifying me. I complain and mention its being shown as in stock on the website the entire time. The idiotic Rakuten reply said the website doesn't always reflect the actual in stock status and recommended I just order it again once I see it listed as in stock. Unbelievable. Seems to be a company that just doesn't care. Avoid!"