"don't order from them even if you find something unbeieveably good looking and fairly inexpensive. Don't order from them unless you want to either cancell you credit card or go through the trouble of disputing the charges with your banker. Mine (Amazon Chase card) was fantastic in reversing the price of car accessory that did not fit the model of the car, which was listed on their web site as one of designated models for this product. Waste of time, money and addedd stress. you don't need this. I have not heard from them in over 2 months, but after reading other reviews I know why. I am going to contact BBB to make sure this outfit get a bad wrap for what they do."
"What a rip-off! If I could give "0" stars I would. I received some Vitamin C-1000 from this outfit, but after inspecting both bottles (250 capsules @) I found they were tainted/contaminated/damaged. Every capsule had an ugly brownish stain at the point of each joint. My wife & I weren't about to ingest these suspect caps. I wrote the company an email...3 days, no response. If it was the VitaminShoppe, Walmart or Amazon that problem would have been solved immediately, but no!.... I had to file a dispute claim (denied) with PayPal. They refused my claim on the grounds of the policy not covering foods & perishables. I finally got relief from my credit card acct in the form of a charge-back. All of this took 10 days. After this experience & reading all the comments here, I agree...I will never buy from these shysters again."
"The first time I ordered something from these guys I received counterfeit software. The seller IT WHOLESALERS INC who also sells on best buy said the software is genuine. Microsoft Office 2010 pro shipped from China Genuine? I will never buy from Rakuten again. I came here to leave a review because so far they will not post the one star review I tried to post on their site. I will stick with Amazon from now on."
"I sure wish I had found these reviews before ordering from Rakuten.
Rakuten looks like a front operation for internet criminals.
If you order a product from them, they will send something that is roughly in the same category (but worth far less than the item you paid for), and then ignore you when you try to get the right product or a refund.
I ordered a new OtterBox case for my phone, turquoise blue in color (these particular cases are hard to find).
I received a used and damaged black case.
I've made several attempts to contact Rakuten and the shady vendor, no response whatsoever.
Lesson learned."
"I have to agree with the other reviews. I ordered a video game and after it arrived (late) it was for the wrong system. I called their vendor who side that he had just given me a refund (interesting as I hadn't told him who I was) Seems to me like this was a bait and switch, send what you have and how they don't return it. I contacted Rakuten via their web form (the only way to contact their customer support) and was told I would hear back in 48 hours. @ weeks later still no answer. I contacted PayPay and disputed the payment. Just before the deadline with PayPal I got an email from Rakuten that they would issue a refund (in hopes I would cancel the PayPal dispute I wonder) I didn't and they never sent a refund. After the deadline for them to contact PayPal (They never did) I got a partial refund from Paypal. I will never do business with them again "
"Purchased a new pre release book from this business and never received it. When we saw copies on the shelf we expected delivery but the book never came. Contacted the company twice with copies of documentation and never even received a reply.
We were ripped off! Don't let it happen to you."
"I intended to purchase the newest version of the Kindle Paperwhite. But they sent a friend of mine in the States the first generation of Kindle PW. I had to wait sometime until my friend left the States. I opened a case on the PayPal. They issued a full refund. But I had to pay for the return shipping cost from Turkey. I will never buy from this online store anymore. I am very disappointed..."
"Wow. I should have checked this website first. I placed an order with Rakuten. Days later it was still listed as "Processing." I sent them an email and they said they had cancelled my order -- AND DIDN'T GIVE A REASON. Worst customer service ever. Save yourself a headache and shop elsewhere"
"AVOID THIS FIRM
Rakutens use some questionable vendors who sell faulty items, do not package correctly to prevent damage and then fail to respond to complaints. Rakuten will not refund even when it is their or their vendor's fault and avoid addressing complaints. They have one of the lowest ratings of any internet company. The use of PayPal will tend to protect you, as PayPal can override Rakuten's actions."
"Want a headache? Then go ahead and do some business at Rakuten.com. Drama and unsatisfaction guaranteed!
I ordered several items using my Super Points and sure enough I got jeeped!
Sure it didn't cost me any actual $$ but those were points I earned on a large purchase (thank goodness that at least that was a reputable dealer), and I intended to use them on items to enhance my original purchase. No luck.
These are the facts I found about Rakuten.com
Rakuten DOES NOT SCREEN their vendors.
You will be playing Russian roulette with shady venders.
Rakuten does not provide a phone # contact in case of problem.
Rakuten says they will contact you within 48hrs but they don't. (You may chill out for a good part of a week before you hear from them.)
When Rakuten contacts you they will tell you that the problem is between you and the vendor and they will provide you with their email address.
You will never hear from the vendor again.
You will never hear from Rakuten again.
The end.
"
"Ok Ok I have bought here before no problem
But today i bought a XFX Radeon hd 7750 graphics card ,
their was NO way to apply discount codes , it keep asking me to log in ? ( I was Logged In ! ), than NO WAY to apply my points ??
WTH , such a bad site .. see who is to ship what you want and go directly to their site ..
Google Trusted site ?? My a** !!
Oh the hp slate I bought , I could have gotten at HP Site with FREE T-Mobile 1 Year ..same price .. Rakuten did NOT include that ...Free TMobile !! Stay away
Rakuten is NG"
"Ordered a sauna on July 2nd. Cancelled thru their contact form on the website July 3rd, (Cannot contact them on the phone). Got an instant reply that said I contacted them but nothing in the reply said what is was about. They said they would contact me within 48 hours. No email or phone call to me, then on July 9th they charged my CC the full amount, I sent in another cancellation form, they did not reply again. So today I found their phone number on Gethuman.com, really. I called them and they said they were sorry they didn't cancel the order the day after and I would be charged for the full amount. I cancelled my CC and refuted the charges, contacted the BBB. This isn't the old Buy.com folks. Night and day. Never order from Rakuten.com. I have bought over 30k of products on Amazon so yeah I know what I'm doing. "
"I ordered a chandelier but received "Map of the City" picture instead.
The FedEx tracking number provided by Rakuten did not match the number on the shipment nor did any other information from my purchase order. I contacted them twice requesting an email response. After one week of waiting I still have not heard from them. I will not order from them again."
"I used to like Buy.com so when my 91 year old mother wanted a lightweight plastic watering can with removable spray, I ordered a Fiskers from Flora Hydroponics for under $30. Ten days later, I checked the USPS tracking and it still was not shipped. I contacted the seller directly: no response. I contacted Rakuten Customer Service: no response. Now I have to figure out if Paypal can help me get a refund. "
"What a rip-off - bought Microsoft Windows 7 Professional for $154.00 - does not come with lic. key code and could not get one from them, nor would they refund - got nothing but b.s. from them and there affiliate !
Stay away from this very bad seller ! ! !
M. Helm"