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Verified
5/5

2006-09-27

"Best service EVER in online computer parts (8 years experience). Not kidding. Thanks a lot. Would be an understatement to say "higly recomended"."

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Verified
5/5

2006-09-23

"Great service, one of the best online shopping experiences I've had. Felt like I was in the loop every step of the way."

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Verified
5/5

2006-09-19

"Attention to customer service is 100%. Delivery date given was spot on."

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Verified
5/5

2006-09-18

"Found this supplier through Google. Was happy with previous RAM supplier but will use RamCity from now on. Support & service extremely efficient & website very user-friendly. Highly recommended."

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Verified
5/5

2006-09-14

"A fantastic experience! The website was very informative -- so no issues in ensuring the correct RAM for the model of PC. And Rod was extremely helpful in ensuring a timely delivery."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
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Verified
5/5

2006-09-12

"First class in every department so far.
I would use them again without hesitation.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-09-11

"Excellent service,easy to use process and website, next day delivery"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2006-08-31

"Excellent service this is the second purchase i have made through RamCity and have no hesitation in using them as my prefered supplier of Ram for our Systems.
I particularly like the speed, overnight to a regional City and the emails informing me of progress. I purchase a lot over the internet and this is one of the best stores i have encountered.
"

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5/5

2006-08-11

"Very prompt delivery (same day!). Product works (but of course). What else can one say?"

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Verified
5/5

2006-08-10

"Excellent service and direct feedback advice prior to accepting order.
Prompt overnight delivery and product exactly as described, high quality
"

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Verified
5/5

2006-08-10

"The actual sale was excellent. Was delivered in a day and all went through without much issue.

The ability to buy Ram with the choice wizard for the right notebook is excellent.

The only comment by way of suggested improvement is that the stock available figure should include pending orders. When I ordered it said there was 1 item of stock left - when in fact another order was made before mine was processed. Luckily other stock became available.

If this figure either decremented at with pending orders, or showed pending orders - it would be a more accurate representation of stock levels.

Overall, very good shop and buy experience.

BenF
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Speed of web site
Web site reliability

5/5

2006-08-08

"Staggeringly good service! I couldn't find a Sony memory stick micro for my new Sony K800i phone in any Sydney store - I found a 1Gb one at RamCity, ordered it, it was delivered 2 hours later. Need I say more! Thanks guys. Alastair"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

lsp
5/5

2006-07-18

"very promopt in responses to questions raised during order process. friendly and knowledgable staff. Quick delivery. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
N/A
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

wsr
Verified
5/5

2006-07-15

"Excellent service, was kept up to date as to where my parcel was at all times, even delivery."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-06-30

"I have made four purchases of Pretec USB I-Disks from Ramcity over a three year period. It is a delightful experience to have received the same excellent service on all occasions.

On the day of ordering I received confirmation of the order and many other details which answered any questions I could have had. The following day I received another email stating the order had shipped. Again it included enough information that answered any questions that could possibly be asked about a pending order. The following day the order was delivered. That day I also received a Tax Invoice by email.

What makes this delightful to me is that the same order of excellent service has been maintained in 2004, 2005 and 2006. This means to me that good service is not just a company policy but has become part of the company culture.

Thanks for being good at what you do.

On 10 July I received this.

When you first wrote a review for RamCity on June 30th, you might not have had a chance to receive the merchandise you ordered since your review was written very soon after placing your order. By now you should have received your order from RamCity.

If you would like to make any changes to your review, please click the link below. Otherwise, no action is needed!

http://www.resellerratings.com/survey.pl?seller_id=xxxxx

Thanks,

The ResellerRatings.com Team

Dear ResellerRatings.com Team,

Your presumption that I had not received my order is incorrect. It has not been unusual in my experience with RamCity to receive next or next following day shipments. The day I received my shipment I sat down and wrote my comments. Your automated email is unbecoming a so-called rating service, I say automated because you obviously didn't read my comments. Where can I go to rate your company?

M.Gray



"

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Overall quality of the company
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Is committed to quality products and services
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Is consumer focused