"I've ordered mattresses and box springs relying on manager's advice. He gave me an approximate price , which I approved. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. He was aware that I've chose a long term, but hadn't mention that this is not applicable to this items. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. Also the recliner I purchased is not that comfortable as a floor sample, and the box springs were 9" with the high bed(also purchased same place) and high mattresses, so we were not able to use them, but when I was trying to return I was told that no returns on this items, finally agreed on replacing. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. So beware, the company is full of surprises. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. Thank you Watchung store for the lesson, will never use you again. Never,never,never order from the store. Use Internet instead. This guys are just making money and never do anything for you."

"I bought this mattress at Raymour and Flanigan for $2,000.00. After only 6 years, I have a backache when I use this mattress. When I switched to the other side of the bed, my backache went away. Simmons would not handle any complaints and told us to deal with Raymour and Flanigan. To replace the mattress within the 10 year warranty period, the depression needs to be 1 1/2 inches. Comfort is not covered and they do not care if I have a backache. I will never buy any thing from Raymour again."

"My husband and I went to Raymour and Flanigan in Yonkers and purchased a sofa and a love seat 2 weeks ago. When the two guys came to deliver it they told us it wouldn't fit through the door because the sofa was too deep.They did not even try to bring it in the apartment. They suggested we choose a less deep one. Granted we have a tight entryway.
We decided to go to the showroom in Co-op city Bronx that weekend and chose a sofa much less deep. We knew this one would fit because it was like the one we used to have. Also the sales person had helped us with measurements and stated it would definitely fit. I even had pictures and measurements of my entry way.
The delivery men were the same. One of them in particular was rude and didn't really give it a try (both times). As soon as he got to my door the 2nd time he stated the sofa wouldn't fit. I asked them to try. They tried for 2 minutes and the sofa was practically in when he stated it wouldn't fit because it was touching the wall, he also told me he suggested the first time to buy a shorter one. I reminded him he suggested we buy one less deep. Which we did.
I asked them to wiggle it a little bit and put it a little side-way but he said they couldn't - they were afraid it would damage the wall. I was home by myself otherwise I would have asked them to leave it. Now I am left with no couch because of two incompetent delivery men...too lazy to give it another try and who took no care when carrying the couch up and down the stairs. Not to mention that I had to go back to the store to get my money back.
Where is customer care? Is Raymour and Flanigan aware they are loosing a lot of money because of incompetent and rude delivery people?
I am disappointed and will never shop at Raymour and Flanigan again. I will not suggest anyone to go there and shop."