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Product & services pricing
4.26/5
Chance of future purchase:
4.19/5
Shipping & packaging:
3.87/5
Customer service:
4.40/5
Return/Replacement policy:
4.43/5

1/5

2023-09-14

Stay away

"Purchased side steps for over $1000 and they took almost 3 months to ship, there was a rebate I lost because of this, the rebate was only good for 30 days from purchase and required the sticker off the box. "

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Verified
4/5

2023-09-04

New Roll-N-Lock

"Real Truck customer service is very good. My only issue was that the Real Truck website said it would not fit my 2024 truck but when I called Roll-N-Lock they told me it would, and it did! I have had Roll-n-Lock bed covers for over 22 years, and always will. They are top quality. "

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Verified
5/5

2023-08-28

Excellent Customer Service - Quick Delivery

"I chatted with Victor Reina. He answered all my questions and made sure I had the best price. There was a secure pymt process and everything was efficient. He most of all addressed everything and made it very simple. It was a pleasure doing business and I would buy from him again."

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Verified
5/5

2023-08-27

Very Satisfied.

"Very satisfied. No issues and fast shipping. I would recommend. "

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Verified
5/5

2023-08-25

Excellent buying experience.

"Worked with sales team. Very knowledgeable and professional."


Verified
2/5

2023-08-25

Disappointed

"Two many scratches. It was packed perfectly, so it must have been packed that way "

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Verified
5/5

2023-08-25

Seat covers

"I finally found the seat covers I’ve been looking for they actually fit and I’ve never had ones with zippers cool! Fit is great the look is amazing comfort unreal and real truck was the only place I could have found them great product great service helped me at every level so that I would understand happy as hell thanks again"

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Verified
5/5

2023-08-24

Great communication, great price fast shipping

"I was able to conact you guys got the information I needed about my truck and made the purchase smoothly. "

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Verified
1/5

2023-08-22

Sent me the wrong part.

"I described the tonneau cover that I have to the sales person and they said that they had the parts that I needed, but sent me wrong parts. "

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Verified
5/5

2023-08-20

Excellent product and service support

"A smooth experience from start to completion. The install was very straight forward and the sales support during the sales phase was very good. The quality of the product is good and I expect that it will last for a number of years."

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Verified
5/5

2023-08-19

Satisfied

"Great personal assistance and support."

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Verified
5/5

2023-08-15

Satisfied Customer

"I've been looking for a rack for my 22 Maverick. Realtruck has just what I was looking for. Went to online chat with Amber C. She helped me with finding the right rack. Future communications were via email. She got me set up with the right rack and payment options. Easy and quick purchase. The rack arrived within one week. I'm very satisfied with RealTruck and their customer service. 0"

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Verified
5/5

2023-08-18

Excellent service

"Whole experience was smooth and everything shipped and arrived quickly. "


Verified
5/5

2023-08-16

Fast delivery

"Courtney was very helpful. Everything worked at website, nice for a change! Ordered on Wednesday received my tonneau cover Friday morning. Couldn’t be happier "


Verified
2/5

2023-08-14

Inexperienced sales reps

"I purchased a tonneau cover and ladder rack system that was sold to me as an integrated system. When received the two were not comparable as sold to me. I was told I needed another set of rails in addition to the existing at the cost of an additional $250. The rails I needed they do not have in stock and no time frame when they would be available. So I have a great cover and a great rack system that I can not use. $2200.00 spent! Now I have to purchase the rails I need from another company that has them in stock. "

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