ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.26/5
Chance of future purchase:
4.19/5
Shipping & packaging:
3.87/5
Customer service:
4.40/5
Return/Replacement policy:
4.43/5

Verified
3/5

2023-05-01

Confusion with an end

"I had been looking for waterproof seat covers and every time I went to your site I was met with confusion. I would put in exactly what I was looking for and then everything else seemed to appear. I in fact went to several other sites but met with the same B.S. I finally contacted someone through Live Chat and they were able to find and direct me to what I was looking for. I would not do this again. A fair amount of the current population is not computer literate and your site does not take that into consideration."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2023-04-25

Best priced hard cover

"I have been looking for a hard cover for my vehicle. The lady I spoke with answered all my questions and I was sold."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-04-25

A Very Complicated Transaction

"I placed an order for some seat covers and experienced a nightmare of B.S. Primarily due to a strange policy that requires you to cancel and reorder if there is an issue with the manufacturer. Their business model is to act in the capacity of a middle-man between consumer and manufacturer, they place the order hoping that the items are available. If not, they cancel your order and make you re-order. Well, 3 cancelations and 3 hours on the phone later and I still don't have my seat covers. So ask yourself if you have the patience to endure a transaction with Real Truck."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2023-04-22

Gator trio hard fold ‘23 Tundra

"Takarra was great to work with and was friendly and knowledgeable. Only giving four stars due to the quality of the gator trio hard folding tonneau cover. It’s an “ok” cover but it’s definitely not the same quality as a bak flip or others in that price range. It’s my third gator cover I’ve had over the years and the fit and finish is always just a B+. They always have some scratches and you always wish they fit better and didn’t leak quite as much. But for the price point they work, again a B+ quality. Not bad by any means but there are better options, they just come at a higher price point. Overall I’m happy though. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-04-22

Outstanding customer service

"With all the options to choose from, I could NOT decide which one to purchase or the options I wanted to go with that would fit my towing needs. After a call to the company (which was hassle free to get to a representative) everything was cleared up and the representative had this part ordered and on its way! I really appreciate everything and they made it easy. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-04-05

Does not fit my 2022 Honda passport trailsport

"Does not fit 2022 Honda passport trailsport "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2023-04-04

check the specs of products you sell before the customer learns it doesn't fit

"I bought the DU-HA Lockbox storage unit for my Ford F150. it is fastened to the underside of the back seat by three 6mm thread machine screws that run through oval slots in the back of the storage unit (one on the driver side, one in the middle and one on the passenger side). the driver side and middle slots are aligned properly to allow the screws to be fastened, but the slot on the passenger side is misaligned and will not allow for the passenger side screw to be installed (the slot on that side is off by about 10mm). I had to expand the slot on the passenger side - opening it up laterally - to allow that screw to be inserted. also the third screw that was supplied by the manufacturer was too short to reach the plate on that side of the truck, so i had to purchase a longer one at ACE Hardware to complete the install.
RealTruck should check the installations and specs before they represent a product from the manufacturer.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-04-03

Outstanding Value Easy Execution

"RealTruck offers outstanding value as a retailer of truck accessories. Enjoy easy execution of transaction and thorough communication from choosing your parts to completing the purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-03-30

Great Service and Quick Delivery

"Working with Greg and Don was so easy! Our customer will be very happy with his running boards once we get them installed.
Thank you for the great service ~
"


Verified
5/5

2023-03-30

Phenomenal Customer Service

"Samantha S. was phenomenal with her assistance in helping me with my tonneau cover purchase. this is the second product that I have purchased through realtruck.com and I will continue doing business with Realtruck."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-03-28

B.L

"Easy shopping, also got a good deal. Well I hope I did! LOL "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-03-28

Great service!

"Great service! The sales person was great and patient. Good job."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-03-24

2018 chevy silverado

"Great choices and reasonable pricing and the sales personal are willing to listen and help out with any questions and orderering changes. The customer service and response time was 5 star from my experience with Real Truck. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2023-03-26

Spent a lot of time directly with Greg G on the phone confirming proper part ( with Email pictures & confirming the proper part)

"Sent half the parts needed. Frustrating!"


Verified
5/5

2023-03-24

RetraxPRO MX Tonneau Cover

"Outstanding customer service. Delivery scheduled 2 business days after ordering ~ amazing. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges