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Product & services pricing
4.03/5
Chance of future purchase:
4.28/5
Shipping & packaging:
3.91/5
Customer service:
4.45/5
Return/Replacement policy:
4.21/5

Verified
1/5

2023-04-04

check the specs of products you sell before the customer learns it doesn't fit

"I bought the DU-HA Lockbox storage unit for my Ford F150. it is fastened to the underside of the back seat by three 6mm thread machine screws that run through oval slots in the back of the storage unit (one on the driver side, one in the middle and one on the passenger side). the driver side and middle slots are aligned properly to allow the screws to be fastened, but the slot on the passenger side is misaligned and will not allow for the passenger side screw to be installed (the slot on that side is off by about 10mm). I had to expand the slot on the passenger side - opening it up laterally - to allow that screw to be inserted. also the third screw that was supplied by the manufacturer was too short to reach the plate on that side of the truck, so i had to purchase a longer one at ACE Hardware to complete the install.
RealTruck should check the installations and specs before they represent a product from the manufacturer.
"

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Verified
5/5

2023-04-03

Outstanding Value Easy Execution

"RealTruck offers outstanding value as a retailer of truck accessories. Enjoy easy execution of transaction and thorough communication from choosing your parts to completing the purchase."

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Verified
5/5

2023-03-30

Great Service and Quick Delivery

"Working with Greg and Don was so easy! Our customer will be very happy with his running boards once we get them installed.
Thank you for the great service ~
"


Verified
5/5

2023-03-30

Phenomenal Customer Service

"Samantha S. was phenomenal with her assistance in helping me with my tonneau cover purchase. this is the second product that I have purchased through realtruck.com and I will continue doing business with Realtruck."

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Verified
5/5

2023-03-28

B.L

"Easy shopping, also got a good deal. Well I hope I did! LOL "

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Verified
5/5

2023-03-28

Great service!

"Great service! The sales person was great and patient. Good job."

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Verified
5/5

2023-03-24

2018 chevy silverado

"Great choices and reasonable pricing and the sales personal are willing to listen and help out with any questions and orderering changes. The customer service and response time was 5 star from my experience with Real Truck. "

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Verified
1/5

2023-03-26

Spent a lot of time directly with Greg G on the phone confirming proper part ( with Email pictures & confirming the proper part)

"Sent half the parts needed. Frustrating!"


Verified
5/5

2023-03-24

RetraxPRO MX Tonneau Cover

"Outstanding customer service. Delivery scheduled 2 business days after ordering ~ amazing. "

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Verified
2/5

2023-03-20

Poor mounting brackets.

"When I ordered these running boards I boards The manual online showed a 4 Bolt. bracket to the body of the I receive my Order today. Only have 2 bolts per bracket to the body. And it's only attached to thin sheet metal. The website on these boards is very deceiving. As far as the brackets go. The boards themselves look very nice. Not happy with the brackets. Real truck has no control over what the manufacturer shyes they personally did a great job."

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Verified
5/5

2023-03-18

Easy, fast, great people

"I've bought multiple times from RealTruck because they make it easy and provide great serive and prices. "

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Verified
5/5

2023-03-17

Always great service

"We order a lot of accessories for our shop from Real Truck and have not had one issue. I always chat with them and get quick responses to questions, they confirm your part(s) will fit and give you the best deal. Quick shipping and quality parts. Can't beat it. "

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Verified
5/5

2023-03-16

Found what no one else could.

"I had order Amp power boards and they were on national backorder. Real Truck stayed on top of this notify me when a set arrive. Sipping was fact and accurate. I would definitely order from them again "

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Verified
5/5

2023-03-13

Great customer service

"Needed a tonneau cover for my truck quick. Used the chat to get one in 2 days. These people get it done!"

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Verified
5/5

2023-03-16

just an online "chat" saved me $157

"Spending 1600$ and not seeing a coupon code of any kind to take advantage of is kind of frustrating.
I hit the chat button and 'Steve' came into the picture. he said that there were not any codes. BUT that he could see what he could do if I gave him my items. Not more than 10 minutes invested in this contact, and I saved 157$. great service and grate attitude and not a word spoken. Steve gave me his direct e-mail address for any assistance in the future I have an upgrades list and they will be my first choice in filling it. A plus, 1 item shipped that same day.
"

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