"Horrible customer service. After calling to confirm availability of a part, I placed an order with Selina. The item was to ship that day. After several calls over a weeks time, they chose to cancel the order... After confirming the items were in stock. IMMEDIATELY after canceling the order, they raised the price 615%!!!! Total fraud."
"I needed a rim for my trailer but only had a couple of days before I had to leave. I used 2 day FedEx but the processing also takes a couple of days. I called customer service and talked to Joel, he worked with shipping to get my order expedited. Bottom line I got my rim the day before I needed to leave. Without the intervention I would not have my order in time. Thank you all at recstuff.com. you are my go to site for trailer parts. Price and service, you are the best!"
"To make a long story short…………Wednesday before Thanksgiving, I had 3 lug studs break while delivering a travel trailer to a customer’s home for out of town guests. We managed to get the trailer delivered, but now the search starts for replacement lug studs and a new rim. Everyone on the gulf coast was closing early for the holiday. On Friday I was fortunate enough to discover recstuff. I called and spoke with Joel B. I expressed my urgency in that I needed a new rim fast. I knew immediately that I was speaking to the right guy. Joel assured me that If I place this order through him right then, I could have the rim by Monday. 3 days, holiday weekend, free shipping! Unbelievable right. By Monday, sure enough, the rim was at my door @ 11:00am. It is wonderful to see that “customer service” is not a dying discipline. Thank you Joel for going out of your way to assist this now customer for life; you represent Recstuff well.
Max R."
"Recstuff.com always goes the extra mile for me. Not only did they make sure I knew what I was ordering, they also shipped it extremely quick, packaged it up extremely well, and the product looked even better in person. I will use Recstuff for all my trailer needs, and I will tell my friends and family to go to them as well. Thanks Recstuff.com, phone correspondence with Tyler and Ashley was what really put the cherry on top of my order, they rock!"
"Ordered wheels and tires. Did not ship for 5 days after the order was placed. So this will be well over 12 days for order to get to me.
There are other tire companies that will provide better service.2632"
"I rarely leave reviews but when something goes so right, you just have to. I purchased new aluminum wheel and tire assemblies for my trailer from somewhere else and they shipped me incorrect product. I spent two weeks trying to return their mistake. I ordered from recstuff and received the right parts, the first time, on time. Great service, Will buy again!!!"
"Paid a very reasonable price for a tire & wheel combination for my utility trailer plus $30.00 for shipping which said to be here on 4/19/2017. Order was shipped following day via UPS Ground. Shipping info was never updated until expected day of delivery when I found out that my wheels and tires where in Colorado. They shipped from WI, went the wrong direction, I live in New Jersey! Contacted customer service who responded very quickly and told me that they were happy that my "order was not lost"! (Evidently when an order goes missing it's usually lost and not found?!) And that UPS will deliver my package 2 days late on Friday 4/21/17. There was nothing that they could do and I could contact UPS for a refund! Well I did not pay UPS to ship my package, I payed them to send me my package on there website, they are the shipper not me. I can not contact UPS for a refund, I did not pay UPS THEY DID. They would have to do it then refund me the shipping money which they are refusing to do! First I was told that since I used UPS GROUND it was never a guaranteed day to be Delivered. Wrong! UPS GROUND is a DAY SPECIFIED delivery service. I understand that UPS is not a part of recstuff.com, but it is a tool that they used to send me my items. A tool that I can't change. I did not pick UPS, I had no choice. The tool that they made me used failed to get my package here on time. Now they are basically telling me I am lucky my package is not lost and it's only 2 days late, oh well, deal with it! It was only suppose to take 3 days to get here, now it's taking 7!!! They shipped my order on Friday, 4/14, and now it's Friday, 4/21! Maybe I should have made them wait a week for payment!!! RIDICULOUS!!!"
"First time purchase, easy to find product."
"Found what I needed at a great price."
"very quick, easy. Will likely be back in future when need more tires. "
"Great products, great site,great pricing."
"Web experience was good. Am now waiting on shipment."
"Prices are very competitive. Free shipping would be awesome."
"So far, so good. Waiting on shipping to make final verdict."
"first time customer. site was fairly easy to use. at first had a hard time finding what I wanted, but it was easy to use after that."