"Unlike the previous comment I must say that our experience with Red Devil Distributing were quite pleasant. We ordered 4 multi-line telephones and when they arrived they did not have all of the features that we were looking for. After calling their office I was advised that there was a restocking fee for returning these phones as there was nothing wrong with them. After speaking with their representative (Todd) he asked me to hold for a moment. When he came back on the line he told me that they were going to waive the restocking fee AND would arrange to have the phones picked up from our office at their expense. Sure enough, FedEx showed up the next day and away went the phones. Four days later I received full credit on my credit card for the phones. Yesterday, about a week later, I also received a Gift Certificate from Red Devil Distributing stating "We are sorry that your order was not as you expected. We hope that you will come back again."

I most definitely will! Overall, VERY good experience and highly recommended!"

"In response to Red Devils comments about my review, here are the emails about my order that was placed on back order and then cancelled the day before Christmas Eve. I never called 6 to 10 times a day, what good would that do?? If I never order an item that was placed on back order, why were you "advising" me about the item? Really? Not once did I ever use profanity or become irate. If they have these phone calls recorded I urge you to ask to hear them, then you will know just how rude and disrespectful these people are. Not only is this company unreliable they are also liars.

From: ****@****
To:****@****
Subject: Your order from Red Devil Distributing, Inc. has been updated
Sent: Wed, Dec 8, 2010 7:41:45 PM



Hello Sarah Watson,

Your order has been placed in Back-Order. This means that the order may take from 1 to 7 days to get shipped out. Thank for your patience while we process your order.

To check your order status or track your shipment online Click Here.


FROM:
Sarah Watson
TO:
****@****

Message flagged Monday, December 20, 2010 10:20 PMMessage body
Hello, my name is Sarah and on Dec 6th I ordered a karaoke machine for my daughter for Christmas and understood it was guaranteed delivery by the 25th. I was notified by email that the item was placed on back order Dec 8th. I recently tried to track my order and can not find it on your new web site. I really would like to know if it has been shipped or what the status of my purchase is. The order number is 12844 Thank you for your help! Merry Christmas!

Sarah E. Watson
****@****



From: Sales Department
To: Sarah Watson
Sent: Thu, December 23, 2010 08:18:36 AM
Subject: RE: Your order from Red Devil Distributing, Inc.

Ms. Watson,

At this time we are unable to provide you with a definite date of when your item will be returning to our warehouse. As to a “Best Guess” estimate it is anticipated to arrive between the 2nd and the 4th of January. We understand that you have been on backorder with this item since you placed the order on December 8th. Due to the excessive length of time that this has now been on backorder we will need your express permission to remain on backorder. Should we not hear from you prior to the close of business today we will automatically cancel your order and issue you a full refund. Please note that it may take your bank up to 3 business days to reflect this credit onto your account.

Thank you for your understanding and we would like to wish you and your entire family a Happy Holiday season.

Order Processing

From: Sarah Watson [mailto:****@****]
Sent: Friday, December 24, 2010 11:11 PM
To: Todd
Subject: Re: Your order from Red Devil Distributing, Inc. has been Cancelled

The only emails from you are dated Dec 8th letting me know the item was on back order and the one yesterday stating my order was cancelled. I placed this order on Dec. 6th not the 8th (as you keep saying) under the impression that the item was guaranteed in stock and would be delivered by Christmas, as stated on the web site. Again, I personally called Red Devil on the 15th and spoke with a man who said it was still on backorder and did I want to cancel my order? I said no, please keep it on order she really wants it. Lucky for me I have all the emails and paper work if you need to see them. As for this full refund where is that? You have done nothing you said you would and have yet to resolve this.

Sarah E. Watson
****@****

From: Todd
To: Sarah Watson
Sent: Mon, December 27, 2010 4:28:23 PM
Subject: RE: Your order from Red Devil Distributing, Inc. has been Cancelled

Perhaps you will understand this, Ms. Watson….Go To Hell.

Is that better, perhaps you can get THAT through your thick assed head!



"