"I LOVE Redimat!! I should have switched YEARS ago! Redimat is better in every way. The cuts are very crisp and straight, the backer boards are exactly the right size, the customer service is perfect, and the website is easy to use. AND, I don't have to wait for the mats to be shipped from Timbuktu. They get here in a few days!"
"$21 for shipping is outrageous when many retailers now ship for free. Also, you should offer a 24x36 mat with 20x30 opening as standard"
"Love the fact you can reorder from history.
"
"Redimat is my go-to choice for mats and backing."
"Redimat has served my needs as a producing artist for 9 years. I would be lost without them!"
"Easy website to navigate and good pricing!"
"enh, It did not result in the bone-crushing, life-changing, etc., etc., savings I was led to believe it would"
"I sell pictures (Art). and have been looking for some kind of box or bag I can put them in wen I give them out. These clear bags may be just the thing.
"
“Thank you for your order. If you ever have any questions about any of the products please give us a call.
Sincerely,
Ed Estes
877-883-1011”
"Only wanted a 100 pieces. You make customers order more than they need. Shipping is crazy, but I need your product"
“Thank you for your order. By requiring a small minimum for orders, it allows us to keep our product prices the best in the industry. Shipping costs are simply calculated by UPS based on the size of the box(s) needed to ship your order to your zip code safely even if you are on the other side of the country. We work hard to keep the costs as low as possible and still protect your order. Your order will be on its way within 24 hours.
Sincerely,
Ed Estes”
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"The redimat kits are perfect for our ACFF auction!"
“Thank you for your order. We have recently added a square size to our Show Kit lineup as well.”
"I have been purchasing all of my matting materials from Redimat for several years now and always get great service and quick shipping after placing my order. Can count on them to get my product here so my art sales can go without any delay. 5 Stars!"
"I had a question with one of their products and they responded right away and were very helpful! I love to use them!"
"Unless you want your package sent to the wrong address, to be charged $800 in shipping after being assured you wouldn't, to have the corners of your backing boards show up mangled and to have rude customer service who blames everyone else outside the company order from Clear Bags or Blick Instead I've had way better experiences with both.
Despite calling before placing and order and being assured my card would only be charged for the actual shipping costs my card was charged $800 in shipping. It was posted to the account making me responsible for it not a temporary authorization. Then they sent it to the wrong addrss. Mr. Ed tried to blame the post office, because they are like Santa and know where everyone lives. He talks over you constantly and just blames everyone outside of the company instead of just apologizing for a mistake. Other reps may be better but he has no buisiness being in customer service. Will not ever order again from here thanks in large part to the idiot who wouldn't let me finish a sentence and seems to think the post office is responsible for putting the address on the package and yes I checked to make sure it was not my mistake. "
“We regret the errors that were made on your order. As was explained, you would be getting a credit for the difference in shipping since your order was to be shipped by USPS. That credit has been made back to your card now in the amount of $488.14. As requested, please let us know what materials were damaged and we will replace those right away.”
"Excellent business, never a problem, and great products."
"they were great, they explain what I needed,and they were super nice it was like we was talking face to face"
A rep from Redimat.com, redimat, has responded:
“Thank you for your comments. Shipping is calculated by UPS by the size of the box needed to ship your very large mats safely to your zip code. As a bulk wholesale company, our product prices are the lowest in the industry even when ordering custom matting. Your order will be shipping out within one business day.”