"Wish it was made in the USA, but coming from Mexico rather than China is a plus. "
"Hitch arrived sooner than promised and in excellent condition. Installtion went smoothly just as described."
"The holes did not align with the holes in the car frame, also the the parts welded onto the main part of the receiver was not aligned properly (not perpendicular). "
"Very prompt delivery and great follow up!"
"Will never use Dayton Freight for shipping anything....."
"I ordered a hitch and had it within 2 days. Everything fit and seems like a great product. Thanks!!"
"I was skeptical when I saw the hitch on my door step. No box. Great. This thing couldn't possibly survive the shipping process without scratches. Was I ever wrong. It took me almost 10 minutes to get it unwrapped. Unbelievable wrapping. I was more likely to scratch it with the box cutter I was using (I didn't). It looks great in place. It Didn't take 5 minutes to install(with an extra pair of hands).
And the only reason I needed a new hitch was that My old hitch wouldn't fit my new vehicle. It was 12 years old, and still solid."
"Easy to deal with and shipped quick. "
"You all contacted me too much. "
"Is excellent Reese hitch I would recommend this to anybody it's worth it"
"Fit perfect no drilling easy installation "
"quick service, easy instructions and worked great."
"Easy to order online fast delivery"
"I ordered a bed rail bracket kit for a 2017 Ford F-250 the only supplier in the country that had one . I didn't know I had to purchase additional hardware to connect it to the bed rails . Then after that was resolved I find that my kit was shipped with two passenger side brackets and no drivers side. Not happy at all at this point . They fixed all my issues with a smile . I would & will use them in the future .
"
"I am very pleased. Good service on their part. I ordered the wrong part so we will see how the return goes."
A rep from Reesehitches, reese-hitches, has responded:
“Thank you for the feedback!
Something doesn't make sense here. The hitch you purchased is designed for the '06--'13 Chevy Impala. This vehicle does not have pre-drilled holes in the frame. As noted in the instructions, the installation of this hitch requires drilling the mounting holes in the frame. Maybe the holes in your frame are left over from a previous hitch installation?
We have sold many of these hitches over the past 12 years with very few issues. We build these in a solid jig, welded by one of our robotic welders. It is highly unlikely that the parts are out of square.
Please feel free to contact customer service if you have any more questions.
The Customer Service Team”