"The worse company that I have dealt with in my entire life , They only wanted to get the sale done and get the money , They shipped a bad quality porcelain and washed them hands and forward my complain to the manufacture, they kept me in circle between the manufacture and them claim department , I have filled a claim with Arizona Attorney General and they never answered the claim , I will never deal whit that company again and I will never recommend some one to deal with them , They lied to me and change words and The owner threatened me that he will sue me if I write them a bad review, All the company stuff is well trained to wash them hands when it came to my complain"

"Please do not buy any flooring from Regal Floor Coverings in Mesa AZ. We received defective LVP and have been waiting for over 10 weeks for the claim to go through. The sales person lied to us initially and said they submitted the claim to Provenza but four weeks had passed and we found out that nothing had been done and our report had just been sitting at their office. The general manager David Santiago got involved and said that the distributor/manufacturer said that all we needed to do was hire a certified flooring inspector and if the report came back as defective they would give us a full refund. We did as they asked and the report came back as "manufacturer defect'' and then they proceeded to tell us that we would have to go through Provenza directly to get our money back and they would bring in another flooring inspector to determine if there was an actual defect. I told the general manager at Regal that we felt that we had been lied to and he proceeded to yell at me profusely. My husband and I discovered that they have 2 complaints from the Better Business Bureau and we plan to file a complaint with them as well. THIS IS A DISHONEST COMPANY! DO NOT TRUST THEM WITH YOUR FLOORING!"

"Buyer Beware. I was very happy when I found the flooring I was looking for, at a great price. The sales rep, CW, was great to work with. Shipping took over 2 weeks. This was just a small snag, so I wasn't too worried about it. Some of the flooring arrived damaged, so we submitted a claim per Regal's instructions. Here's where the real trouble began. I have now been requesting an update on my claim for months. I have sent at least 4 emails that have been met with no response. I have spoken with Chris Paul, the manager, twice over the phone in the past 2 months. Both times I was told that I would be called back... those calls never came. At this point, I have no idea what is going on with my claim (almost 3 months after my original order was placed). I must say, I do not have much faith that this will be resolved. Moral of the story, if you prefer to work with a company that values its customers, has any semblance of customer service, or follows through with their promises... don't buy from this company."