"Good price, but shipping a bit high Still waiting for my product "
"I have moved and when ordering it would not let me put a order in until I used my old address"
“I understand how frustrating it can be to face issues with your address when placing an order, especially after a move. It’s important to have a smooth shopping experience, and I apologize for any inconvenience this has caused. You might want to try updating your address in your account settings before placing an order. If you're still having trouble, please reach out to our customer support team for assistance, and we’ll gladly help you resolve this issue.”
"appreciate the chat reply"
“Thank you so much for your wonderful review! We're thrilled to hear that you appreciated our chat response. Your feedback means a lot to us, and we're here to help anytime you need!”
"I was paralyzed in an accident while on holiday with my family in Spain and have been learning to live in a manual wheelchair and these grabber sticks are absolutely the most useful device in my life. I feel at a loss without one in reach. This brand is absolutely the only one that is dependably excellent, well designed and incredibly useful!"
“Wow, thank you so much for your amazing review! We're absolutely thrilled to hear how our grabber sticks have made such a positive impact on your daily life. It's inspiring to see how you're adapting and thriving after your accident. We're so proud to provide a product that you find dependable and well-designed. Your feedback means the world to us, and we're here to support you every step of the way! Keep shining!”
"I was disappointed. I saw a notice. that I could get a 10% off, but code didn't work"
"Wife liked it.
Husband was directed to order it !"
“We’re thrilled to hear that your wife loved the grabber! It’s always fantastic when our products bring ease and joy to our customers’ lives, especially those used in rehab. Thank you for choosing us, and we appreciate the trust in our store to provide what you need!”
"I had lost a splint identical to this one now purchased that I could locate easily from the picture. This splint works, so I am looking forward to resuming my treatments."
“Thank you so much for your fantastic review! We're thrilled to hear that you found the perfect splint and that it’s working well for you. It’s always great to know our products help you get back to your treatments! Happy healing, and we’re here for you whenever you need us!”
"Need improve chat and web"
“Thank you for your feedback. We understand that your experience with our chat customer service did not meet your expectations, and we apologize for any frustration this may have caused. Your input is valuable, and we are continuously working to enhance our services, including our chat and website functionality. If there's anything specific you'd like to share about your experience, please let us know. We're here to help and improve.”
"Very easy to check out. Can't beat the price. "
“Thank you so much for your fantastic review! We're thrilled to hear you found our sock stretcher easy to purchase and at such a great price! We appreciate your support and can't wait to help you again soon!”
"This site had the product we use for our son and it was an easy ordering process."
“Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found our site easy to navigate and that we had the product you needed for your son. Making the ordering process simple is our goal, and your feedback means the world to us! We’re excited to serve you again in the future!”
"So tuf to find these large gel wraps, I'm so very grateful to be able to make this Xmas gifts this year!"
“Wow, we're thrilled to hear that you found our large gel wraps! It makes us so happy to know they will be part of your Christmas gifts this year. Thank you for sharing your experience with us, and for choosing Rehab Store to help make your holiday special! Happy wrapping!”
"fair to much bs need to complete and go"
“Thank you for sharing your feedback. We strive for a smooth and efficient process, if you need assistance with your order, please let us know. We're here to help and improve your experience.”
"Your verification process would not let me set up an account. It was extremely frustrating. "
“I’m really sorry to hear that you experienced difficulty with our verification process. I understand how frustrating that can be, and I appreciate your feedback. If you’d like, I can help guide you through the process or look into the issue further to see how we can assist you in setting up your account successfully. Please let me know how you’d like to proceed.”
"I had a Push Brace for CMC pain before surgery, and sadly gave it to a family member. Now, 9 years after surgery I'm finding I need it again. I can't wait to receive it - it was the best of many types of orthotics I tried. L Daigle, PT"
“Wow, thank you so much for your amazing review! We're thrilled to hear that the Push Brace made such a positive impact on your recovery before and after your surgery. It's fantastic that you're choosing to come back to us for your orthopedic needs again! We can’t wait for you to receive your brace and experience the comfort and support that you loved. Your feedback means the world to us!”
"I was happy to buy from an American company. with very reasonable prices."
“We’re thrilled to hear that you found exactly what you were looking for at Rehab Store! Supporting American companies is so important, and we’re glad to offer quality products at great prices. Thank you for your wonderful review!”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found our prices great! We truly appreciate your patience regarding the shipping. Your product will be with you soon, and we can’t wait for you to enjoy it! Thank you for choosing Rehab Store!”