"Easy to find what I was looking for easy to find the all-important product information. "
"I expect everything I need for my knee is included. Would have liked more visual of all parts on the web site."
"Was given instructions to order this, and was available and easy to order"
"Looking for sock aid,found quickly and easily."
"EKG electrodes are inexpensive and the delivery time is great."
"Best price I could find on the internet for the insulated mugs I was looking for. Price seemed reasonable. I'm actually a backpacker but the 8 oz non-weighted therapy mugs are super light weight and durable.
A lot of other therapy sites seemed like they were price gouging or trying to take advantage of older consumers who were perhaps not shopping around with prices 3-4 times as high. Not a very good reflection on them. Nice job Rehab Store. Thanks!"
"The agent was too good and guided well"
"Found the Vasyli 3/4 orthotics my college age son desperately needs daily at a very competitive price. Hoping my first shopping experience will be positive as many others have experienced. "
"Need better product descriptions. Purchased 6 weighted utensils and hope that it meant I was getting a full piece serving set and not 6 of the same item."
"found what I needed to buy"
"Thanks for the half-price coffee! And the 20% off code! Glad to be drinking coffee again after my WLS"
"Gave my email to get a reduction, but no where to enter sales code"
“Hello,
Thank you for taking the time to share your valuable feedback.
We apologize for any inconvenience and regret that the coupon code did not work for you.
We run different promotions every few weeks and there are a mix of coupon codes to offer. Some are available on the first purchase while others get accumulated as rewards for future purchases.
As a token of gratitude, we have asked our accounts team to apply a 10% discount to your order and it will reflect in your account in 5-7 business days.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"See above, and products are at a good price and shipped in a reasonable time from orders."
"Great variety, easy to order, not Amazon."
"Website is very slow to load (hard to shop, took forever) and would not allow me to set up an account during check out. The prices are very reasonable and lower than amazon for the same product."
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Hello ,
Thank you for taking the time to share your valuable feedback. We apologize for any inconvenience you experienced while placing your order.
We have used your feedback to update the product description. We constantly strive to provide our customers with detailed product information to enable them to make an informed shopping decision. However human errors happen and we are thankful for customers like you who take the time to share their feedback that can help us fix those errors.
If you face any such issue in future, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”