"I wanted details on how to change spark plugs on a 2005 Lincoln LS. This site said it had all the manuals. You have to pay first before they show anything(I should have waited). Then the info was. 1Take a socket wrench, 2remove the plug wire, 3unscrew the plug, 4replace, 5reattach wire. It said nothing about taking off the manifold or spark plug coils. Pe3rhaps a minor oversight. When I contacted customer support, they indicated I could talk to an expert on the software. In the response by Repair surge I was told that I didn't ask for procedures to remove the spark plug coils or manifold. That is pretty basic. If the plugs are under the manifold and spark plug coils, I suppose I could remove the engine and take them out from the bottom.I did not find this useful, because I expect a product to be as complete as advertised. When I did ask for a refund based on the 100% satisfaction guaranty, I was pleased with how quickly they responded and with no hassle. If you want in-depth procedures on auto repair this probably won't meet your needs. If you want to read basic processes, then you can get them here or be redirected to sites that want more of your money. "

"Needed a manual for my car, wanted a Chilton's or similar repair manual. This site claimed to have a downloadable manual.

What you get is a program that has some general information, and links to the autozone database. When I complained, the added another link to another database, but didn't give me a login for that database.

I was doing a brake job. I knew the general info, and wanted the specific details for my car. This was a total waste of money, and more importantly, it was a waste of time."