"My entire experience with ReplaceUPSBattery was perfect!!! My order ship quickly, I received my order quickly, nothing damaged, I got exactly what I ordered. As I said, everything was perfect, I will use them again, and I will recommend them to family and friends."
"This company has what others lack -- excellent customer service.
My UPS batery needed replacement. I ordered and had the battery the next day. I was surprised by the quick delivery, but here's the kicker to my story:
My UPS produced a loud humming sound to which I was unaccustomed and it made me weary. I notified the company and they immediately replaced the battery, just like the first time. They have earned my long-term, repeat business."
"Amazingly fast shipping. Good battery quality."
"Prompt delivery at a great price. The battery is working very well."
"Good batteries. Fit the UPS without a problem."
"AWESOME BATTERIES CAME THE NEXT DAY -- WERE THE CORRECT SIZE AND WERE PRICED MUCH LOWER THEN THE APC REPLACEMENTS"
"It fit. It worked. Delivery was quick."
"I ordered a set of batteries that the post office delivered to the wrong address. They want to charge me to ship replacement batteries. Do yourself a favor and stay away from these guys."
"Batteries were exactly what I ordered. Packaging was great and delivery was very fast"
"Great shopping experience. Item was low-priced and moreover shipping was free for this
heavy (sealed lead-acid) item. Item was to spec and delivered within a week."
"My shopping experience was easy. The delivery time was short. The quality of the battery appears to be excellent. I've installed the battery and my back up unit is up and running. Thank you."
"I was very well satisfied with the replacement battery I received."
"Items received as expected. Thank you"
"Ordered on Friday, 9/14, shipped on Monday, 9/17, arrived on Thursday, 9/20, on a free shipping ticket. That's awfully hard to beat! I wish they were on Twitter so I could thank them. But maybe this review will do.
I installed the batteries into my Belkin unit last night, let it fully charge, then did the 10 second test - perfect! I then did the deep test, but it was taking so long for the batteries to drain, I ended up cancelling the test. So I'm very happy with my choice of ReplaceUPSBattery. Powerful, fresh batteries shipped in a box within a box, a great price ($31.77 for two batteries), and fast and FREE shipping! You can't go wrong."
"Great. No Issues. Used them a second time."
A rep from ReplaceUPSBattery, ReplaceUPSbattery, has responded:
“Dear Customer,
I am very sorry to hear that you had a bad experience with your order.
The reason why we asked you to pay for the shipping is because this was a mistake on USPS end. We are in charge of your order until the tracking number says it was delivered. Once this happens, we cannot be responsible for the lose of your package.
However, we do understand your frustration and are willing to make an exception and help you further with your order. We can either re-ship your package at no cost, or issue a full refund for your order.
Please contact us at 800-409-0250 or send us an email at order@replaceupsbattery.com and let us know what would work best for you.
Best regards,
Mandy”