"Do not use this company to get a refurbished phone! They are slow responding to problems and the two phones that they sent me did not work. I bought one and the other was a replacement for the first. If you are unsatisfied with your phone and want to return it for a refund you will only get a percentage of the original price back. Plus you have to pay shipping to return the bad phone. "
"Ordered my phone and never got it. They vtried getting out of it by blaming the post office. Had to contact paypal to get my money back. I WOULD NOT recommend these folks to anybody."
"NOT GOOD. I will amend this review if I get satisfaction. As with others, took the phone to Verizon, and it has an ACTIVE Texas phone number associated with it, so unusable to me."
"DONT NOT BUY A PHONE FROM THIS COMPANY! I bought a phone and as soon as I received it the battery died and the phone wouldnt charge. I bought a new battery and the phone refused to even turn on. I called samsung to see about the warranty on this "brand new" phone and was told that it expired 2 years ago. Now replaceyourcell.com wont answer my phone calls or emails and I am left without a phone or means of communication. Worst Customer Service I have ever encountered. "
"I ordered a Pantech Impact on 8/8/11, and as of 10/10/11, I have not received it. It is not just a minor inconvenience because they actually cashed the check I sent them for the order--this makes it theft. Not just that--I signed on to my account to check my order status to see why it hasn't been shipped, and though my payment was received, my order was deleted as soon as my check cleared. "
"this people are so good at there job that i learned the differance between dual band and tri band.thank you"
"I initially thought that ReplaceYourCell was one of the good ones, until I had a phone fail within the 30 days warranty period. It has now been many weeks that I have been emailing them, and they have a tendency to ignore Customer Service emails for weeks at a time, responding to me only AFTER I call to complain."
"Looks like I've found a great place to buy my future cell phones. The prices are reasonable and the inventory looks good. Ordered my phone on Friday and the order was completed on Monday. Waiting for its arrival. "
"i ordered a Samsung Scarlet and my biggest complaint was the order process but the customer service rep straightened everything out. I don't know what happened with some but I am pleased with the product and service. "
"I purchased a replacement cell phone for my son who is away at college in a different state. I had the cell phone shipped to him and when he received and took it to the Verizon store, they said it was a stolen phone. I have tried numerous times to contact them, but they suddenly don't return calls or e-mails."
"I purchased 2 a137 samsung phones and received in the amount of time they stated. When I received the phones and installed the sim chips only one phone worked. I sent the phone back to be replaced and all they did was send me back the same phone. I called them and they said that they tested the phone and it worked just fine. They said I have a bad sim chip, but I told them that both sim chips work in the one phone but not the other. They said again that the phone is fine and that I have a bad sim chip. They refused to do anything with the phone. DO NOT PURCHASE ANYTHING FROM THEM!!"
"i ordered my phone an got it in 5 days. when i recieved my phone everything was there except the battery so now i am waiting for my battery to arrive. I have been waiting for my battery for a week now. still have not quite figured out how a battery takes longer to get here than the phone did. the lady on the phone told me it would be here in 2 days it has now been 6. I am very tempted to return the phone an get my money back. nothing like having a new phone an not being able to see what it does because you dont have a battery. Im a very aggrivated customer. I will never again order form replaceyourcell.com. "
"I had used this merchant on recommendation of my very-satisfied son-in-law. However, it was 5 business days before it arrived & after attempting to charge the phone, it never worked. I'm still waiting to hear back about how I'm to proceed. so, willing to give them another shot, but not so satisfied!"
"I would suggest this company for purchasing an unlocked phone. I ordered the Pantech C810 cell. The delivery was like 'superman', fast. The cell was received in two business days. The company sent emails so that you can track your order. The product was as described, neatly packed, all accessories included as stated online.
Nothing to do with replacement.com, the phone itself ...battery life doesnt last long. Would recommend the company for unlocked cell phone, not that particular cell.
I was very impressed with replaceyourcell.com 2 THUMBS UP!"
"Great customer service. Fast shipping and delivery. Product works great, just as advertised. 5 stars! My girlfriend loves her Pantech Duo that I got for her. She needed a new phone fast after destroying her last one and is thrilled with the quality. I loved the price."