"No sooner than when I got off the computer seemed like the parts were at the door and everything fit perfectly."
"Parts out of stock. Final rating delayed until I get my Part. "
"Painless, cheap, and prompt. What more could you ask for. Good experience."
"Ordered parts for my Scag and found replacements that fit from a third party which was a lot cheaper. So I doubled the order because everything goes up. These were mower blades for the 48" cut which takes 3 blades so I now have enough blades for the next few years. Thanks for the good service. Ordered late one day they had me a tracking number the next day and received them in GA on the 3rd day after my late order. Pretty darn good."
"I'm pleased with the shipping time."
"Ordered on line very easy ,thanks again for great service good prices would recommend to all my friends"
"Still have not received any parts."
"Over 12 days after I placed the order I get a notice that it was being shipped USPS. USPS doesn't even have it in the system yet. I've already received 3 orders from China that were placed days after this one. You've got to be kidding!"
"The spool caps arrived sooner than I expected. "
"The parts I ordered were perfect and the price was great"
"The product arrived quickly and had everything that was advertised. "
"I made an error shopping else where and waiting for Paypal to help resolve my claim. So I called this company on my cell phone and got the sweetest receptionist who made me feel confident in continuing my online purchase. Love my trimmer purchase, the price was right and delivery was sooner than expected! Thank you RCPW."
"Very easy and was processed quickly "
"Ordered on a weekend and had part by middle of week. Did their job well. "
"Part was shipped quickly. Just as described..Saved alot... Thanks "
"As described! Quick ship!! Would buy again!!! "
A rep from Replacement Commercial Pa, RCPW.COM, has responded:
“Dear Mr. Thompson,
I apologize for the delay in shipping your Tanaka parts. Unfortunately, these parts were not available in our local inventory and had to be obtained from our Tanaka distribution center. The distribution center only ships to our dealership once a week and because we did not receive a response from you regarding the backordered item until Tuesday, it missed last week's shipment, which was the reason for the 11 day delay before shipping today. I apologize that this was not conveyed to you at the time you authorized the removal of the backordered item.
Your tracking information will update as soon as the USPS scans this package at our regional distribution center in Cleveland, OH. The expected delivery for this item is Saturday, May 12.
Sincerely,
Nate H.
RCPW Customer Service”