"Bought a mask. Tried it for 2 weeks. Hurts my nose and upper lip. Respshop couldn’t care less!"

"I am a Respiratory Therapist at a Children’s Hospital and Respshop was recommended by some of my parents. I ordered a Sleepweaver Advance mask which I thought was the Advance Small. I did shop around but unfortunately not enough. I only needed the mask not the headgear so I went with Respshop. I received the mask and although it was the regular size and not small, I tried it anyway but it was just a little too big and leaked. When I called Customer Service @ a return and exchange, I was told it didn’t qualify because it was medical equipment. On the site if you purchase the mask with headgear, it can be returned for a 15% return fee so you get an 85% credit. Here’s the thing, I paid for the mask which was $49 plus S&H $12.90=$61.90. Cpapxchange as I looked on their site later had the mask, headgear, free S&H, connector tubing and 30 day return for $59. Since my medical insurance will only allow one mask every 3 months and headgear every six, I would have been a returning customer. I am out the $61.90 with an “I’m so sorry, we can’t do anything about that”, however they need not ever worry about me recommending them to anyone. "

"Ordered a cpap from Respship it was not want I thought it was and they were glad to take it back for a 15% fee. I was in business for years and worked on 20% they can make money just getting merchandise sent back to them. Talk about a inventory reduction just keep it in circulation at 15% a whack. I am going back to Cpap.com"

"I placed an order for a CPAP mask on 6/28, paid for delivery on 7/1. It's now 7/13 and I don't have the CPAP mask or my money refunded for it. UPS lost the package, Respshop refunded the shipping charge, but has refused to refund the rest of the payment to me even though they KNOW I never got it. Evidently, UPS ended up finding it and sent it back to Respshop, but they still REFUSE to refund my money until they get the mask back. Respshop KNOWS I didn't get what I ordered, yet they REFUSE to refund the money I paid them until they get the item back or UPS pays them for the item if it's lost and SCREW the customer. I will NEVER order from Respshop again and I don't recommend anyone else order from them either. "

"After searching world wide for quality equipment at a good price, my search ended with Respshop, after fast international delivery, I can now sleep easy knowing their equipment is easily accessible and of top quality, did I mention? I can now sleep easy. Their pricing comparatively makes other suppliers look like thieves. "

"CPAP machine purchased arrived in a timely manner half way across the world and in good condition."

"Thank you for making my whole experience with RESPSHOP very satisfactory. It was easy to find the part I needed, even though my machine is 5 yrs old. The shipping was great also, the part was here in a couple of days. I would recommend using RESPSHOP to anyone. "

"Excellent transaction, my CPAP machine arrived within 7 days from placing the order, not bad from the West Coast to Ireland. I must say I was very pleased with the whole transaction from my first e-mailed enquiry. "

"When I purchased the machine + mask I had the firm understanding that I could replace the mask. But, after finding that the mask was too big and asking how to replace it I was told the mask could not be replaced because it was free. "

"Very good, fast delivery !!!!!!!!!!!!!!!!!!"

"Simple, quick and delivered as promised, "I'll be back""

"Supplied the product that was requested."

"Great prices and service. Will buy again when I need something. "

"Got what I needed in with no trouble at all. Will be purchasing a complete new unit this year.
Thank you
Jim Perlow"

"I raised the order for a mask and that went through without any problems. The response on processing and dispatching of the goods is very helpful and puts me at ease knowing that things are moving. However, the pleasant surprise was the mask was delivered in 1 week although I am in Malaysia. I was expecting it 3 weeks later. Well done!"