"I called in asking what was happening and was told that it was being shipped directly from the manufacturer so it would still be another 3 weeks!!! The customer service rep was irritated and extremely rude. This is one of the worst restaurant supply companies to work with. Super unprofessional and they do not care about their customers at all!!"

"Finally i have found great place as a restaurant supplier. They have all types of tools for a restaurant.

All necessary things i found their and submitted a order. A great store "Restaurant Supply pro" .."

"This was my first order with Restaurant Supply Pro, but the experience was most positive. I saved a significant amount of money, ordering was nearly effortless and delivery was very rapid. I called customer support for a clarification regarding the item and that contact was very pleasant and effective. Delivery of the heavy chrome shelves was faster than could be reasonably expected. I cannot think of anything that Restaurant Supply Pro could have done to improve my initial purchase."

"Slow response to order placed. Probably not use again."

"Delivery was fast and the item well packed. However, the electronic beeper on the FMP Commercial Duty Mechanical Timer worked only intermittently. Partial dismantling revealed a faulty connection. Putting a deeper bend in the affected relay contact cured it from wiggling, and the timer now works. However, it still rings 1 minute and 20 seconds premature, due to poor alignment of the shaft with the analogue dial face."

"I have been in the restaurant buisness for the last 25 years or so . I have not had a worst customer service than this one.
I ordered 75 LB fryer two weeks ago paid for it and until now I can't get an answer on when it will ship or tracking number. I left 3 messages on their answering machine and emailed them 4 times and not even one reply so far . I am calling my credit card company canceling the transaction and will never ever order from them again. In my opinion they are fraud. "

"Unsure so far. have not received my order and when I call, i get a recording and then get disconnected. I just want to know when my order will arrive. So far, not very impressed."

"Odd. I got a link from Restaurant Supply Pro sending me here for my review. They probably don't realize they're not participating in resellerratings.com anymore.

Like others, I placed an order, paid via PayPal, and heard nothing. I followed up by e-mail 4/4, to which Christy Lucarelli, Customer Service Representative, replied my order would be shipped from the vendor 4/6. This hasn't happened.

Looks like I will be reversing my payment."

"Competitive Pricing, Excellent Service and quick turnaround time!
I will definitely be using your company again."

"We received our order in less than 3 weeks after ordering it. We received a response to a question we had within a day. We were happy with the process and would order again if Restaurant Supply carried another product we were interested in. The only downside was the $16 in shipping, however it was still cheaper than the competitors."

"Great service, fast shipping! Product was as described, price was competitive and I am very happy! Thank You!"

"Everything seemed smooth and above board. Customer Service was cheerful and helpful. Happy with the experience"

"I called Restaurant Supply Pro because I had a question about a product. The Rep took a great amount of time and helped me research my question. She was great to work with."

"THE CONDITION OF THE TABLE THAT I ORDERED IS COMPLETELY UNSATISFACTORY."

"Awful. Two weeks and no delivery, no tracking number, can't get through to their customer service number... Awful, awful, awful! I will NEVER use this company again."