"Luis was very helpful, professional, knowledgeable and understanding; due to the delay I had for the product to arrive to my destination."
"James Curles from Sleeplay in Hollywood, FL was extremely knowledgeable and had a great deal of patience for all my questions. He is definitely a valuable member of your team. His professionalism started from the moment he answered my call. James Thank you again.
Your Sincerely, M. Almog"
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"My previous review earlier today regarding Tom in Returns Gokeyless.
I was quite surprised to have a phone call from Tom in the Return Dept. for Gokeyless shortly after sending in my review today.
He explained that he had not received my e-mail (regarding my return of a lock purchased and received late Friday.( that was not exactly what I had ordered).
He explained that the company policy is to contact any customer that is returning items purchased, 24 hours after
they receive any e-mails or phone calls.
Since I had not allowed them at least a 24 hour time frame to contact me (so that I could straighten the matter out) I should have at least gave him the courtesy of waiting a while longer to hear from him..
I owe an apology to Tom and the return dept. for coming down hard on them in my review
I also realize that there probably was other people ahead of me that had questions about returning items as well on Tuesday.
Also, living on the West coast, there is a 3 hour time zone change from Ohio that was not in my favor to talk with any one there so late after their closing time on Friday.
"