"Wanted to order a manufacturer's replacement part for my Prius. Multiple calls to Parts Department resulted in no one picking up. Finally the receptionist directed my call to a specific employee's phone, and I left a message. Shortly there after I received a call back. Overall I'm quite satisfied with the speed in obtaining the part, and the careful way I was kept informed once it was ordered and arrived (just a few days' wait). But I'm reserving a higher rating until I get immediate service when I call Parts."
"I could not find my part anywhere but at Toyota. Ordering was easy, and notification of ready to pick up came quickly."
"Bought our second vehicle from Barrett recently - very happy with the transaction and Hendrick Toyota"
"I ordered a part hey had in stock and paid for shipping and they cancelled my order a few minutes later stating they will not ship."
"I was pleased with the order for new mats. The mats were shipped in good packaging and arrived without incident and quickly. Looks great in the truck."
"Needed a new part for my wife’s Camry. Great price, ready quickly and good advice on the install."
" I had ordered floor mats for my 2024 grand highlander...I got a call from Dave the parts man who informed me that according to my vin number, I had the second row bench seats and the part I ordered was for the second row captains seats and the mats were much different. He changed my order to the correct mats which he had in stock. Thank god for that man Dave...great job of looking out for the customer ! !"
"Our sales associate Charity made the whole experience great!"
"Dawn is amazing! She's the best, knowledgeable, patient, and I highly recommend her!!!"
"David and Aaron in the parts department are excellent! Professional, efficient and so easy to work with consistently. I am basically restoring an old Landcruiser so I visit the parts department frequently. I am so thankful they are there to help me."
"Very kind and helpful! Helped save me money by telling me the part number so I could save 20% by ordering online with coupon."
"Ordered parts online. Pick up at counter was quick and courteous. "
"Ordered parts on line for Prius, great savings and order ready same day. David in parts was very nice. Very dangerous location! "
"I stopped at the dealership to order parts over the weekend for a vehicle purchases through Hendricks recently. As I went to purchase the parts I was told it would cost almost 25% more to purchase it through Hendricks at the counter than what I saw through their online dealer page.
While I understand there are sometimes instances where there is a different price online than through a direct purchase at the counter it doesn’t make sense to me why Hendricks doesn’t just honor the price they advertise online if a customer brings it up.
It just turns a neutral interaction into a negative one when the customer has to go back to the dealership to pick up the same exact in stock part they could have bought at the counter and simply match the price. "