"Bait and switch like everyone else is saying. I ordered a camera from them online and after waiting 3 days I never got a shipment notification or anything. So I called to ask what was going on and they gave the standard line of needing to verify my information before processing the order. Then I was told "You know this price is for a non-US model, right? If you want the US warranty you will need to pay another $100." We argued about this and of course it was never advertised as a non-us model. We went back and forth and he tried to get me to buy a bunch of extra stuff and I did add one thing that I needed, but repeately said no to all the other overpriced accessories.

I was treated like I knew nothing about what I was purchasing and a warning to those who don't know everything about what you are pourchasing, these guys will talk you into buying a bunch of stuff that you either don't need or is grossly overpriced. But after standing my ground they fulfilled my order and I received it promptly and it included everything that was supposed to be in there and it was a US model that I verified by contacting the manufacturer."

"this site was the worst experence i have had with the web they had a sony dcr-dvd105 on ther web site and i purched 2 of them that sent me the order confermation and i called them on february the 11 and the had blanked my order the guy was very rude and did'nt say anything nice. still no responce "

"DO NOT BUY FROM THIS STORE! We orderred 5 NEW 40" LCD units - Samsung LN-S4041D. 4 arrived - 1 not working. Called Samsung - units are REFURBISHED! Customer service is not retuning calls. We are returning units, but are still fighting about restocking fee and shipping charges."

"I order the camera, they made me call them about it. Told me I have to get special battery for it (kind pushy) since it doesnt come with it, cost a bit more - I was OK, fine I will pay for that. What could I do - I didnt sound fishy too me... silly me.

Got the camera the folowing week, its defective (battery or the charger or the camera doesn't work).

I had talked to Panasonic they have told me Rite Buys responsibility to replace it. xxxx at Rite Buys 1888 672 1194 told me he will contact me back. no sign of him yet. I called earlier they told their system is down (in very rude manner).

No I just want me refund and nothing else with them! I already sent it back to them (register and tracked). After this kind experience I'm staying with Amazon.

STAY AWAY FROM THEM! AWFUL EXPERIENCE."

"Orderd a range for my kitchen and was promissed my item within 3 business days and recieved it next day they had a really friendly staff as well would definilty do business with them again"

"These guys are crooks. Just waiting to take your money. I never received my order, and they would not refund my money when I asked them to cancel if they couldn't get the camera to me. They did neither. Extremely rude. Will not return calls. They pass you around from person to person and you spend a lot of time on hold.
I was one of the more fortunate ones. American Express backed me and credited my money in full. These guys on going straight to HELL and they don't even care. Unbelievable. "

"Do not waste your time with this site.

After ordering, I noticed the website listed my order status as "Arrived." However the product did not arrive. I called and after declining a callback from the IVR about 4 times, someone picked up, and I was transfered around a bit. Finally, an employee said the product was shipping from their supplier, and that the product status would be updated on the website that evening.

As you can imagine, the status was not updated, emails have been ignored, and 2.5 weeks later I still have no product and no info.

Spare yourself the aggravation and only do business with a trusted online retailer."

"My husband ordered a Nikon 18-70mm lens and it was received in a cardboard box...NO NIKON BOX. The manual was attached to the lens with a rubberband. This lens was not NEW in a NIKON box even though it was guaranteed NEW. Our conclusion was that it was either used or returned without the box. They gave us some bull story that Nikon ships all their lenses without their original packaging. We couldn't believe it. We tried to return the lens, but since it was past the 10 days return/exchange policy (it was a Christmas gift and my husband purchased it on Dec. 3, we were SOL. We also purchased the Nikon D200 and I just pray there isn't some defect. Lesson learned...buy only from a reputable camera shop! You don't know what you're getting with this company!"

"I wanted to share my D200 attempted purchase experience of last week from ritebuys.com
Price for D200 was the cheapest I could find and they had it in stock.
So far so good…

I placed the order and get an email to call Joe Grant to go over the order before it is shipped.

I called and he tells me that the camera does not come with the battery and charger. If I wanted the battery and charger, it would cost me $150 for the battery and $250 for the charger.

This guy, I guess was under the impression that I was born at night, little did he know that it was true, however, it was not last night.

So I told him, OK, ship the camera, lens and package as I ordered for $1,858.99 and forget the battery and charger, I can get both for under $100.

Joe then tells me that this camera is not the US model and the menus are in Chinese and I will not be able to change them to English and if I wanted the camera, I will need to send him an email stating that no matter what, the camera will not be returned to them.

I wished him a good day and instructed him to cancel the order.

I will never buy anything from this outfit."

"They charged my credit card when I ordered Cd changer. They kept promising me that it would ship but did not ship for 1 month after credit card charged (after I had cancelled). It took me 1 week to get return authorization after faxing repeatedly. They never credited shipping so I ended up paying shipping both ways."

"years and years of online shopping -- this company was the worst experience I have ever had!
Ordered Sony Bravia 46XBR3 (black panel) LCD TV from them on Sunday 12/17/2006. Decided to place my order over the phone because I had questions about expedited shipping. Sales person, Pete, was very helpful and confirmed that they have 3 items in stock available for shipment on Monday 12/18/2006. Since I was planning to pick this item up myself and was asking about the price options, sales person for some reason asked me if I am planning to pay in cash. I said 'No' -- yes, this is the moment where I should have stopped the order but i did not. So I placed my order. Called back on Monday to check if TV was shipped as promised. I was put on hold many times only to find out that they are out of stock and offered me to wait till Tuesday when they will receive more of these TVs. Thank God I found this web site and read about RiteBuys reputation. On Tuesday after I called about my order, their response was that I will have to wait another couple of days so I cancelled entire order -- this was the most difficult part of my experience: after being put on hold 5-6 times and 30 minutes later customer service rep was happy to inform that they did find 1 TV in stock and it was ready for pick up right now. My response was 'too late I dont want to deal with your company and requested to cancel my order at once'. I also notified them that if I dont get email notification that order was cancelled within an hour of the phone call, I would call to credit card company and stop transaction thru them. Customer service rep said something rude and that was the end of conversation. Order was cancelled, credit card never charged (reading other posts I understand it might still happen.)

Overall, horrible experience! Stay away!"

"Avoid these scam artists at all costs. They were continuously rude, disrespectful, pushy, shady, shifty and frustrating. They added charges to our purchase that we didn't ask for. Returning the camera was a nightmare, but worth it. Anyone with connections in NY has to get these scammers investigated. BEWARE!"

"HORRIBLE HORRIBLE HORRIBLE!! This company is hell, they put me through so much hell in a month. I had purchased from them a Pioneer Pro Dj CD player, their site advertised it for $664. Got it in in 2 days, i was happy. A week later i found out they never charged me for the purchase, so i waited around. A week after that i found that they charged my card $864!! Thats $200 more of what they advertised!! Customer service was horrible, and gave me all these excuses, not to mention all the time i spent on hold. I had to go to the bank to get the money back and have the BBB investigate, and on top of that after the money was taken out, they had charged me again!!! NEVER EVER WILL I EVER BUY FROM THIS COMPANY AGAIN, FOR ALL THE PAIN AND FRUSTRATION THEY PUT ME THROUGH!"

"3 emails from them in three days asking me to call them about my order. Kept on hold, rep comes on asking me to purchase extended warranty, I declined. Then tries to have me change selections from packaged order. I deline.

Another email, another call, Again kept on hold for quite a while. Rep apologizes for second email. I asked when it would ship, was told immediately

Today I get yet another email asking me to call them regarding my order. Again kept on hold for quite a while. rep mentions that I didn't order the extended warranty. Mentions that I should reconsider part of my order, as the lenses that were part of camera package are back-ordered. Asked how long it would take, "Oh it could be months".

Thse people appear to be a real bait and switch scam operation. I wouldn't do business with these people if they were giving away these cameras"

"We ordered a Panasonic AJ-SD93 VTR from RITEBUYS.COM. It was listed on their web site as "IN STOCK". When we ordered the unit the telephone representative assured me that they had the unit "IN STOCK". They did NOT have the unit in stock. This particular VTR was out of stock and back ordered all over the country at every equipment dealer I could find. When I called back the next day I was told that the order would take from 24 to 72 hours to process. I asked again if they really had the unit IN STOCK. Again I was assured that they indeed had the unit and would be providing a shipping number as soon as it shipped. Two days after the order I could not get a shipping number from them, and they said that the unit was going to be dropped shipped from the manufacturer. At this point I got very upset with them since they had told me that they had the unit IN STOCK. IN STOCK does not mean that the unit will be dropped shipped from the manufacturer, it means that RITEBUYS can walk back to their store room and pull the unit off the shelf and ship it out to me!!! Three days after the order was placed happened to be a Friday and they still could not give me a shipping number. When I called them on Monday, 6 days after placing the order, they finally found a unit that had to be dropped shipped Next Day Air out of Florida. They gave me a shipping number on the phone. I asked them why they had not emailed it to me as soon as they got it like they said they would. The customer service person said that they had, but that they would resend it. I waited the rest of the afternoon for the email, but it never came. Tuesday afternoon at 2:04pm I finally got the email with the shipping number... this was the day the unit was delivered FINALLY.

This company is not to be trusted. Their customer service people are not truthful or polite. They appear to have multiple web sites with different names and different telephone numbers, but the same descriptions and CLAIMS of items being IN STOCK. When I called 4 different numbers for 4 supposedly different companies the telephone recording was the same for all 4 web sites. All 4 sites listed this particular item as IN STOCK. When I asked the customer service rep at RITEBUYS.com about the other sites there was no answer. So just to be safe, watch out for not only RITEBUYS.com, but also FOTOCONNECTION.com, TVSDEPOT.COM AND THENEWCONNECTION.COM. Do not trust these people. They are LIARS."