"Very surprised that this is the first review for RiteAid at Resellerratings. In any case . . .
I'm copying/pasting most of the review I wrote about RiteAid's competitor Walgreens because they have similar problems. RiteAid is yet another company that seems to think it's a good idea to act like their online and brick and mortar entities are completely unrelated to each other. Stupid.
Wrong century, RiteAid!
In brief:
* Do you want to assemble your order on the website, check local availability, place it and just buzz in and pick it up on your way home? Fergitaboutit. They haven't figured that out yet. Stupid.
* How about those nice promo prices on the website? Will they be honored at the store? For the exact same items? According to customer service, "No".
It's a shame because RiteAid stores are OK and the people who run them do their best, but their corporate business model will probably sink them within a couple years. And Amazon will be blamed when it's really the fault of arrogant, head-in-the-sand RiteAid executive management. Stupid.
Competitors now allow you to place an order online, pull up to a special parking area at a local store and they bring it to your car. Why would anyone do business with the RiteAid fossil company?"