"Fantastic ordering and shipping!!"
"my grandson and I are quite impressed with the projects and components we have purchased in this past year."
"Good slection of electrical and electronic products. Quick customer support "
“"Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a positive experience with us."”
"I do believe that Roboto customer service are trying to do their best to assist, but somehow through my experience I find out several times. I have the lack of straightforward answer my ask questions I got like a house answer ask three questions. I get the answer for one question please pay attention to this And straight away circle around "
“Thank you for sharing your feedback. I genuinely appreciate your understanding that our team is trying to assist to the best of our ability. I’m really sorry to hear that you’ve had moments where the answers weren’t as clear or direct as you needed them to be. We definitely don’t want you to feel like your questions are going in circles.
Your experience is important to us, and we’ll make sure to focus on providing more straightforward and comprehensive responses moving forward. If there’s anything specific that still needs clarity, please let us know, and we’ll do our best to get it sorted out right away. I will communicate with you shortly via our support team and your last email sent :-) Kindest Regards, ”
"Everything that I ordered was top notch (components & accessories). Items arrived quickly if I may say so"
“"Your review put a big smile on our faces! Thank you for recognizing our efforts and for being such a valued customer. We appreciate it greatly."”
"this place is amazing! well stocked beyond my imagination, they have electronics items that I never knew existed!"
“Wow! We are blown away by your review. It made our day here at RobotShop! ”
"I placed an order and one item was out of stock. Your business kept delaying the delivery date. I got tired of waiting and canceled the order. I created a new order without the out of stock item."
“We are sorry to hear about the delays with your order. We do our best to respect the estimated delivery times provided to us by the manufacturers, but we understand how deceiving this can be when unexpected delays occur. I apologize that we fell short of your expectations and that you had to cancel and reorder. Your time and trust are important to us, and we’re committed to improving our process to avoid situations like this in the future. If there’s anything else we can do to assist you, please let us know. We will also be communicating with you privately via our Support Team. Kindest Regards, ”
"Placed many orders always prompt shipping and items as expected "
““Thank you so much for taking the time to leave us this amazing review.””
"This has been like a train wreck. It has become so challenging getting through the mountains of email that I totally loss track of what the answer was to fit my needs so I just moved on to the next project. "
“We are really sorry to hear that your experience has been so overwhelming. It sounds like the sheer volume of emails made it difficult to find the information you needed, and I completely understand how your deception. Your time is valuable, and it’s disappointing that this process didn’t support you the way it should have. We will investigate the communications and reach out to you personally... Kindest Regards, ”
" am writing to formally express my dissatisfaction with the service I have received from your company. My experience has been nothing short of frustrating, and I believe it is important to bring these issues to your attention.
Firstly, the lack of communication from your team has been unacceptable. I have attempted to reach out multiple times regarding my order, only to be met with vague responses and a clear disregard for customer concerns.
Furthermore, the product I received was not only faulty but appeared to be second-hand and damaged. Instead of taking responsibility for this issue, I was informed that it was the courier’s fault, which I find to be unprofessional and misleading.
To add to my disappointment, there has been no offer of compensation or even an apology for the inconvenience caused. This level of customer service is simply unacceptable, and it reflects poorly on your business.
I strongly advise potential customers to think twice before purchasing from your company, as it seems you do not prioritize customer satisfaction or quality control.
I hope you take this complaint seriously and improve your processes for the future.
"
“Thank you for sharing your experience with us. I'm truly sorry for the deception and disappointment you've encountered. Your concerns are absolutely valid, and it's clear that we fell short in several areas, from communication to product quality. I sincerely apologize for the inconvenience this has caused. Please know that we take your feedback seriously and are committed to addressing these issues promptly. We're here to make things right and ensure that this doesn't happen again. We will be communicating with you privately via our Support Team ”
"I own a roli rover and a JD robots. Both products are really good quality. One thing: it seems that in Europe ,we haven't all the parts available in Canada or USA. Place an order oversea is not that easy due to shipping and customs costs ."
“"We're incredibly grateful for your kind words in the review. It means a lot to us that you appreciate our services. Thank you!"”
"Delivery on time, excellent packaging, impeccable material. What more could you ask for!"
“"We can't thank you enough for your glowing review. It motivates us to continue delivering exceptional service. We truly appreciate it!"”
"I recommand Robotshop for the quality of service and the fast delivery. They respond quickly when something happen and they are also available by phone when needed."
“First of all, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you've been experiencing”
"Placed the order and immediately got a confirmation and verification the the product was in stock and would ship after QC. Couple days later emails for tracking arrived. Received in good condition on time."
““This review made our day! ” We appreciate your business “
Thank you for the review, We appreciate your business :-)”
"direct and fast, worth the coverage"
““Thank you so much for taking the time to leave us this amazing review.””
"Prompt delivere. great support staff. The surface cleaner looks substantial. Only 4 stars due being winter and cannot evaluate how it claens the pool. However, based on my experience with the company so far I would expect a 5 star review when I
will re-evaluate the unit in late May when we open our pool. I will repost in Late May or early June 2024"
“Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again @robotshop.com ”
A rep from RobotShop, RobotShop, has responded:
““This review made our day! ” We appreciate your business “”