"I have ordered my Sinful & Affliction Women tee from Rock Rebel since 2014. The shipment sometimes took a month but I always received the products in good shape. Not sure why there are lots of negative feedback."
"I ordered two pairs of pants on July 29, and received nothing.
I opened a ticket on July 14, and received a notice saying "oh we're sorry we messed up on inventory. We don't have what you ordered, would you like a replacement?"
I said yes, and waited.
Sep 4. Nothing.
I bothered them again asking for the item or a refund.
I waited some more with no reply. After bugging them again they said "oh we're sorry your message got sent to our spam" and gave me another excuse.
I asked for a refund again. Nothing.
Finally, I threatened to dispute the transaction in PayPal and got a response telling me they sent the package to an old address. I have absolutely no way to verify whether they sent it or not, but long story short, I don't have my item OR my money back.
STEER CLEAR."
"Placed an order, OVER 2 weeks later still hasn't shipped. Numerous emails regarding the status but they never respond to any emails. Called customer service they say they cant look up orders only take them & to email but as I said the company doesn't respond to emails. Now trying to get my money back as its been weeks & the items still haven't shipped. DO NOT BUY FROM THEM! "
"Bought a Rebel Spirit hoodie. It is exactly as described. And it was under discount so the price was much lower than from the brand website :)."
"They mailed and said that my order got no stock and will never come, so I asked for a refund. No reply about the refund instead just keep on asking me to buy on their Christmas sale,, though they haven't even fix the issue about my item. Don't trust this, order somewhere else. I don't know how u could get back my 121$ dollars,, they never respond to me anymore, they just took the money, no item, no nothing. Awful. It's even at Christmas season. "
"Overall experience is good. As long as you follow their return instructions it will take at least a week for the credit/gift card. As per their disclaimer they are allowed up to two weeks to complete returns. Every time I had a question I did receive a follow up email or call. It may take a day or two but they do follow up. I would say yes, I will be a return customer!"
"This was the worst online shopping experience I have ever had. I ordered 2 "Affliction" brand t-shirts from this company on October 8th, 2007. The shirts were on backorder and were not expected to be shipped immediately. I was fine with this and understood that it could take some time for my shirts to arrive. On October 18th, I received my first shirt from Rock Rebel. I let two full weeks go by without contacting the company, and was not updated on my order status. After approximately two weeks, I used rock rebels online order status form to contact the company about my remaining shirt. The next day I was told that the shirt would not be received and that I should order a new shirt. A week later(i'm a busy person) I called the company's phone order website to order my replacement shirt. I was told during that call that the shirt I originally purchased had been received and they would rush it right out to me. (this was the wednesday before thanksgiving day). As of today, 1 week after that day, the order has not been shipped. I tried to contact rock rebel via phone immediately during opening today and for 30 minutes after. They did not pick up for 15 minutes. Then they picked up once, immediately put me on hold, then disconnected me after 10 minutes without notice. I then sent a strongly worded (with no profanity, however) to the company via the order status page. I have received no response, as I request the company to call me as soon as possible. Rock Rebel has essential forgotten about me, they refuse to make contact with me in any way, to no fault of my own. I am now out 40 dollars on my t-shirt and contacted the better business bureau today. Never use this company for any purchase if you ever expect to get what you ordered."