"It appears now that Rockwell Arms has defrauded multiple people over the last several months. I have had an order unfilled with them for nearly 6 months and now they will not return emails and their phone doesn't work. Best option is to contact your credit card company. Look them up on Better Business Bureau for further info and warn your friends. They actually may be out of business according to posts on their Facebook page. Good Luck."

"I purchased a pistol 9 weeks ago, one week after the estimated time of delivery. I have sent multiple emails asking for an ETA without response. I have called, but the recording just gives the hours of operation and an option to leave a voicemail, which is impossible because the voicemail is full. I'm starting to worry this is not a real business. "

"I too am having a hard time getting Rockwell to answer my calls or emails. I purchased my Sig saur handgun in Nov. 2014 and have had 4 postponments. Last one was 4/7/2015. They answered all my emails until now. What happened?"

"I ordered and paid in full and have yet to receive product !!! Rockwell Arms does not return calls or respond to emails. Rockwell Arms said Sig gave them eta for shipping. After allowing reasonable time, I contacted Sig directly and they said no eta ever given to Rockwell Arms. I have requested a refund in writing and still no response. Unbelievable that they conduct business in this manner. I will be seeking legal action in the near future. Can you believe that a company would risk their reputation over a pidly $1000.00 ? I think Sig should be alerted as to how their product is being handled."

"I ordered a gun from them that was pretty hard to find. I was kind of leary when no one in the country had any in stock and rockwellarms.com claim to have 5. However i placed the order anyway and received my order 4 days later with no problem just as i was promised. "

"Very Fast Service Good prices great communication"

"great customer service, fast and friendly. I have only worked with this company one time but, after the way in which i was treated i look forward to using them in the future."

"Don't fall for the pre-order game . Just like the other reviews are saying this is a scam . They need to be investigate. Order a firearm in March / 13 . 8 months later they tell me that the firearm is not available from the Manufacture . BIG LIE . I call the manufacture and the product is available for purchase .
Something else is going on ."

"I ordered a Glock 26 4th Gen from Rockwell Arms. They gave a time frame on when I should receive it. I called every month just to see if they had gotten any in. They are the nicest people to work with always so pleasant when I called. Was told when they were concerned about the delivery date may be later and received my gun within 2 weeks of promised delivery date. It was shipped with a tracking number which Rockwell Arms emailed to me and I was able to track the shipping.

I would recommend Rockwell Arms to everyone and plan to do business with them in the future. They are the best.

I am a 64yr.old Grandmother and Rockwell Arms does business in a straight forward way with integrity & honor. "

"Never do business with these folks. Owner, Doug Marks, claims their 'pre-order' policy is very clear and fair. Just try to find anything close to a clear description on their web site about refunds when they fail to perfom. They didn't come up with the guns I 'pre-ordered' within the delivery estimate, now they ignore my requests for a refund."

"Don't fall for their $25 "will be available in 3-6 months" con game. This is simply a scheme to get money from suckers."

"Absolute garbage. This has been the worse online order I have ever experienced. I placed my order on 1/26/2013 . Wasnt a gun, wasnt ammo or anything that has high demand. It is a holster which does not take long to ship. I am still waiting on this order! It has been on placed with supplier for almost a month now and hasnt got to me in almost 2. I try to contact them about the order and I keep getting no response or the run around!"

"This company is great! I never purchased a pistol online prior to dealing with Rockwell Arms. Inquired with a few other online sellers, no return calls of emails. Eventually found these guys and the process was very simple. They ACTUALLY had the pistol in stock as their website stated. Others draw you in only to find out they do not really have it in stock so you either have to order it (3-6 month wait), or they try to talk you into something else. Online process was simple, the order shipped very quickly and when talking to them, very professional and helpful. Do not hesitate to do business with the guys. Nice to finally find a company that is a straight shooter.......no pun intended!"

"This was my first online purchase for an AR15 or any gun for that matter over the Internet. I had been researching guns for about 3 months. I finally found the gun I wanted at another website, but it was on back order, luckily for me Rockwell Arms had this gun for about $50 less that that other site and in stock.

I called them to ask them a few questions because I live in NY state which has some restrictions and they were SUPER helpful. Also all my emails about shipping and the transfer were answered promptly.

Overall Rockwell Arms made the process really easy and I would DEFINITELY return to them for future purchases."

"Rockwell representatives are very knowledgeable and will bend over backwards to help you out. This is a great company to do business with, they sell high quality products at the lowest prices on the internet."