"I just called this company after hours and left a message with some questions about some products. The new owner personally called me within 15 minutes, during which time I had already placed my order and she advised that this company is under new ownership, and things are running very well! I did notice, all of the bad reviews took place during several Covid shut downs, and during the old owner's control. Absolutely no reservations about doing business here, and we will continue to order our cleanses through this company every year!
"
"Horrible experience only trying to order hundreds of dollars worth of vitamins. I called the company after reading over 1300 horrible one star reviews with not one good review to make sure I would not have any issues with shipping and arrival of my product since time was an issue. This company avoids phone calls at all costs and prompts customers back to email as communication. After a couple of rings, I got hung up on automatically stating I will receive a text on my phone. The text read "Sorry, we missed your call How can I help you?" I answered saying I need to talk to a live person via phone and the reply was "Sorry, I am not able to help you with this request" Then they prompted me to email. How are they still in business? Get it together!"
"Rockwell took our money and will not ship the product. Fly-by-night company. Do not order anything from them. Their customer service center is a joke, they won't return emails, calls, etc. Been a month, can't get what I ordered, can't get my money back. $50 Lesson. JUST SAY NO."
"6 weeks for the items to arrive. I sent a cancellation email 4 weeks earlier that they "didn't receive". Stuck paying return postage, 25% restock or just keeping the items. DON'T SHOP with ROCKWELL! "
"Unfortunately, I did not get to use Zinc A.G. I ordered on March 23rd as it has not been delivered. On April 10th I contacted customer service to ask where the item is... Today is April 15th, I have not received any answer, or refund.
I am very disappointed with Rockwell Nutrition."
"Unfortunately, I hadn't read the reviews here before I ordered from Rockwell Nutrition. The original shipping day listed was 4 business days from purchase, which I was fine with. Six days later, I received notice that the product was shipped. When I tracked it with UPS, there was a notice on their site that said shipping would be updated once they received the package in their facility. I contacted Rockwell Nutrition via their online chat, and I received a phone call later that day, hence the two stars. I was told shipping would update in a day or two, and to call back if not. The shipping did update two days later that it would be received yesterday (10 calendar days out from ordering), but now today it says Monday the 9th. I expect to finally get this package two weeks out from purchase. Unacceptable!
Update 12-10-2019: We just received the package tonight after 8:00 p.m."
"Horrible company! They take your money and then never send a product. I notified my bank of their fraud, filed with BBB, left at Google review, and one here. I am also contacting the Secretary like the previous review. Unbelievable! "
"Purchase made 9/3/2019. Advertise same day shipping. 9/16 order had not been processed. Called customer service and was told thar there was an issue with shipping. Customer service promised to contact shipping department. 9/18 the order was marked unfulfilled. BBB lists Marcus Stockman as a business partner. The NC Secretary of State has the company's annual report. I believe his number is listed on the report. I called and left two messages expressing my displeasure. I called customer service again. Told them that I had called his number. The package was overnighted and received today. The Secretary of State's address with public information is https://www.sosnc.gov/online_services/business_registration/annual_report/9891294
I will never deal with this company again. "
"I ordered an item from Rockwell Nutrition and it's been over 3 weeks and they have yet to ship it. I tried contacting them and they just said they are working on it. It will ship when ready. I do not think they carry the items they claim. I will not order from them in the future."
"I am waiting. Rockwell Nutrition was my primary alternative health resource of choice UNTIL:
They used as default that I would order the same product every month. (THEY WILL BE CONTACTED REGARDING THIS AS IT IS AN UNDERHANDED BUSINESS PRACTICE)
They have not, to date, credited my card account for said refund, as so indicated in an Email from them following my telephone call.
Support staff has either not been accessible or helpful. The purchase was on 04/23/2019.
Perhaps, times have changed.
Give me 2 more days and I will let all consumers know. The cancellation date was 04/24/2019, not that noted below.
I am flexible.
IT TOOK THEM 7 DAYS BUT THEY FINALLY CREDITED MY ACCOUNT.
However, I asked to speak with a supervisor/manager and was informed that such a person was not available.
My advice to consumers is to NOT deal with this company.
"
"Placed an order per all instructions on website. Delivery was to be in about 4 days, which was the most I was willing to wait. My bank approved the credit card transaction at the bank end, but the vendor (Rockauto.com) only put the transaction in as "pending". They then sent me an email that said they could not confirm my billing and that I would have to make payment by depositing money directly into their bank (which, interestingly, was the same as mine). I knew their claim about my billing information be incorrect, but I called my bank to verify everything was correct and approved at the bank end. It was. I sent them a message offering to have my bank speak to them directly or alternatively for them to ship my merchandise, which was now several days delayed. Their reply to my message was once again that the bank did not verify my billing. They repeated the same falsehood as their earlier message. So, I waited another day to see if the charge had been paid to them. It appears that they withdrew the request to charge my card. They did not notify me of this and I would not have known unless I had checked, once again, with my bank. So, the bottom line is that I appear to not be out any money, but have wasted a week waiting for a delivery that will never come and they still have my credit card information. I would not recommend depositing money in their bank, as they had requested. The fact that they repeated the same falsehood about my bank leads me to believe that there is something fishy about their whole operation."
"I got my order super quick. Great advice and overall service! "
"Purchased BioGenesis PH Greens. Never received the product, waited and waited. Never received a credit to my bank account. Every time I try to contact them I get a voice mail. I don't even think this company is legit. I finally was able to get a hold of an actual person the 2nd time I phoned. I was told my account was credited. It was not. I checked my bank statement; which they swore it was refunded. I called a third time. I have yet to hear from them. Do not purchase from rockwell Nutrition. You are sure to be scammed.
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"I have been so impressed by the quality of service we have received from Rockwell Nutrition. I have placed an order with them for HMF Replete probiotics at least three times now. The price is competitive with Amazon Prime provided one purchases a certain quantity and thus receives the free shipping. The quality of packaging far exceeds the purchases I have received through Amazon though. My probiotics from Rockwell Nutrition have arrived with a cool pack (even though I chose not to purchase one), and was wrapped in insulated foil packing material! (In warm weather one might choose to purchase a cool pack to insure the product stays cool if desired, as the one they kindly add in is not a guarantee.) As well, I have appreciated the follow up communication regarding the credit card protection that they provide. It is refreshing to find this quality of service. Thank you Rockwell Nutrition - please keep up the great work!"
"Wonderful to know I can get Unda products online now! "