"I recently purchased 4incher lift kit for my samurai from RRO. I see bad reviews for them,I have nothing but good things to say about them. I emailed Glenn a few times with questions about the kit before I ordered,quick and professional responses.
So I ordered the 4incher with add a leaf on a Thursday night, Monday afternoon Jared called and told me I ordered the wrong add a leaf to fit the pack in my kit we fixed that, very professional. They could have sent me wrong part all the way to Nova Scotia Canada would have been my fault. My order was shipped on Friday of same week not bad eh.
Order arrived 11 days later 1 of 2 boxes was damaged and parts missing. I called RRO, guy said send pictures, tracking number of damaged box and list of missing parts, sent this to Jared. About a week later missing parts were shipped. Not bad eh. Order now complete.
I called twice about install, guy who answered the phone knew right away what I needed to know, didn't have to put me on hold to look it up,again very professional. Not bad eh.
Now not everything fit like a glove, but any issues l had were miner and not hard to fix with moderate mechanicaly skills
All and all I'm very pleased with the service and quality of this product and the people I talked to. I will buy from RRO again!!
Cheers
Dan Greaves
Nova Scotia Canada
"
"Bought leaf springs and u bolts for my samurai after waiting almost a month nothing was the right size wasted me countless hours and $ I would never buy from them or ever recommend "
"While I did have some shipping issues, I had time so it didn't matter. They told me up front 4-8 weeks. It only took two follow up emails :) They respond super fast to emails and gave me solid feedback and advice.
They are definitely going into my contacts as a trusted vendor.
Michael, Palm Bay, FL "
"Bought the product and was impressed with the quality, it was complete to the last nuts and bolts and made the vehicle a true jeep 4x4 - who says a Compass is not a Jeep, these guys make it happen
"
"Bought my Super Sliders as a recommendation from Stetler Off Roading at the Stetler dealership in York, PA.
I was very pleased with not only how they look, but how it functioned. Being a newbie to off roading, took my Jeep to Rausch Creek Off Road Park in PA and was in a 6 hour 101 instructional with Off Road Consulting last Sunday when the line I chose inadvertantly tested your product on the right side of my Jeep. Perfomed beautifuly with only scapes to the paint on my supersliders.
I highly recommend these Super Sliders!! Well worth the wait... what an an awesome product!!"
"Their products does not even come close to matching the description after you install it then they want to argue with you that that's just your opinion and it doesn't matter. They will not do anything to try to correct their problem of false advertising."
"what liars, 6 weeks to get partial shipment . was told it was boxed and ready to ship, then later was told had not ever arrived at there warehouse. Each time I called I got a different lie. I finally canceled the rest of the order and bought elsewhere. Just read all the reviews about this place and I'm sure you will be buying elsewhere too."
"DO NOT ORDER ANYTHING FROM THIS COMPANY. I waited 25 days for a suspension lift kit for my GX470 and ended up disputing the charge with my credit card company. They couldn't even be bothered to respond to live chat inquiries or emails pertaining to the status or cancellation of my order. Order placed on 10/18/17, shipping information never received, item never received. Buyer beware."
"Ordered a lift kit and waited weeks to receive it. Took it to a shop to have it installed but they discovered they had sent two right side brackets for the rear. Because they were part way through the install and would have charged me to take it out again I asked them to modify the right bracket into a left side bracket. This cost me another hour of shop time to get the bracket modified to work. When I called and explained that they had sent me two right sided brackets they said there was nothing they could do to compensate me. They offered to send a replacement but I didn't need one because the shop had already modified the duplicate right sided bracket into a left side bracket. No concerns from this place about screwing up and costing me a couple hundred bucks. Would never buy from these guys ever again!"
"Ordered the parts online late Saturday. Parts were shipped out on Monday. They arrived in great condition. Install went smoothly. After alignment my caster is finally right. It's weird being able to hear the bumps but not feel them. :)
Emailed several times and they were always quick and helpful."
"Ordered a part I needed didn't here anything so I called them ,they informed me that my card didn't go through so I paid again on phone and got confirmation that it went through. Was told my part was packed and would go out that day which was Thursday as my call was first thing Thursday morning. I noticed that there was no tracking movement and contacted UPS and was told package was still at retailer that they only generated a shipping label but didn't ship it! It's been sitting there for 4 days now.
I can't stand lazy! Or being lied to . especially when you have to chase them to get answers and updated . Would consider looking elsewhere if you want your parts and not get BS'D!"
"ordered on 2nd of Aug 2017 should receive the last part for the tj over steer on the 25th of Sep. terrible service. none of the holes lined up and had to be drilled/reamed. the left side swaybar mount had to be cut and realigned. I had several unanswered emails. I finally contacted Austin at Rustys Offroad who helped me get the parts to finish this project. This is defintely not a bolt on kit and will require several days of drilling welding and fitting and purchasing extra parts to get this done. Really like the way it turned out but do not expect timely delivery or service help. and you better have an well stocked shop with all kinds of tools to get it done "
"Ordered the rock rails sliders and brush guard for my 2014 KL latitude. Nothing but pure positive experience with both! Craftsmanship is on point. I have saved possibly thousands of dollars on repairs due to their equipment protecting my KL. It was worth the wait from the time I ordered to the time I first used em. Don't remember exactly date I ordered but it was in March sometime I believe."
"I checked everywhere. Finally, on recommendation from the Toyota FB group, I ordered with RRO. They told me there was a wait time due to demand. Got the kit sooner than expected. Installed easy enough. Didn't really even look at the directions. First test was with a Hilift jack in the driveway. Solid!! I dig their lifetime guarantee on these things. Answered every question I had, so my customer service experience was fine.
They've turned the corner if the old reviews are an indication of how it used to be there. Top notch now."
"Bought a lift. I had it in about a week. I asked about reviews on time and they said some parts are special built, some are on the shelf. If you order the special item, its a month or so. Not sure why these other reviewers can't give a 4x4 shop a break for building special order parts and not having them out the next day.
Anyway, they answered all my questions, and I had a ton. Very patient.
I'll buy again."